The Technical Account Manager drives customer engagement by understanding their goals, troubleshooting issues, and collaborating with internal teams for better solutions.
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
Key Responsibilities:
- Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
- Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.
- Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.
- Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
- Conduct regular business reviews, provide insights from customer interactions, and drive value realization.
- Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.
Qualifications & Skills
- 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS environment.
- Strong understanding of AI, NLP, and cloud-based SaaS solutions.
- Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences.
- Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams.
- Experience managing enterprise customer accounts and driving adoption of technical solutions.
- Impeccable character attributes including drive, curiosity, problem solving, and teamwork.
Top Skills
AI
Nlp
SaaS
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