Mark43 is approved to hire in Canada, the UK, and 40 U.S states, including AZ, CA-excluding San Francisco, CO, CT, DC, FL, GA, IA, IL, IN, KS, MA, MD, ME, MI, MO, NE, NJ, NM, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
If you are a former police officer or dispatcher looking for a career change, this may be exactly the role for you. We are seeking an experienced Technical Account Manager to join our growing team. This is a great opportunity for someone with both a technical and policing background. You will play a key role in managing government accounts, building strong relationships with customers, and driving sales growth. The ideal candidate will have aided in building account management functions from the ground up and has worked at a rapidly growing SaaS company.
What You’ll Do
- Work on-site with government clients to support Mark43's CAD and RMS products.
- Develop and maintain strong relationships with government clients, including police departments, law enforcement agencies, and emergency services.
- Collaborate with cross-functional teams to ensure the successful implementation of government contracts.
- Stay up to date with industry trends, regulations, and policies related to government procurement.
- Create a strategic road map for the account management function.
- Act as a customer advocate while working with the Customer Success team to identify, track, and drive resolution of customer pain areas.
- Share business, product, and technical expertise to improve client relationships.
- Coordinate with Engineering and Product leaders to learn about potential upsells and future development opportunities.
- Create internal tracking and briefing procedures to ensure account needs are aligned.
- Share client feedback with developers and stakeholders.
- Acquire a thorough understanding of the Mark43 product roadmap in relation to the customer roadmap.
What You’ll Need
- Experience as a former officer or dispatcher is strongly preferred.
- Minimum of 5 years of experience in law enforcement, government sales, account management, or business development.
- Former experience as a software trainer within a government space is a plus.
- Experience working in the public safety realm.
- Proven track record of success in managing government accounts.
- Excellent communication and interpersonal skills.
- Prior experience assisting clients with the post-sales processes by providing technical support.
- The ability to communicate technical information to non-technical audiences.
- The capacity to understand customers' needs and offer prompt solutions.
- Strong written and verbal communication.
- Excellent problem-solving and critical-thinking skills.
- Initiative and motivated to solve problems.
What You Can Expect From Us
- You will have the opportunity to directly contribute to Mark43’s mission by ensuring that our software solutions effectively support first responders and improve public safety. Your work will have a tangible impact on the safety and quality of life in the communities we serve.
- You will work in a balanced and inclusive environment where diversity of thought is welcomed and valued.
- We will focus on your growth through continuous learning opportunities, mentorship programs, and clear career advancement paths.
- You will have the freedom to operate within a collaborative and innovative work environment. We value teamwork, integrity, and a passion for making a difference.
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.
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