Team Leader

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

About Us:

Egencia started out by disrupting the business travel technology industry and we haven’t stopped since. We are purpose-built to provide the industry’s best travel management experience – and we’re continually investing to make it even better, faster, and easier for people to connect with confidence. Come help us shape what’s next in the world of business travel technology.

Egencia makes business travel better. Combining technology and service, we build a seamless experience, where companies have access to a user-friendly interface, diverse travel options, and 24/7 global support. Join our mission and help us take the next steps in redefining the world of business travel.

Schedule: Monday - Friday: 9:30am - 6:00pm PST

Key accountabilities

People

• Act as the People Leader for all Travel Consultants in the team
• Coaching – provide regular, documented coaching to team members, ensuring all are meeting or exceeding performance targets
• Monitor, review and coach to all KPI metrics at the individual and team level
• Investigate service and quality errors, provide coaching and feedback
• Manage underperformance on a timely basis, engaging the employee when developing Performance Improvement Plans and formal warnings, working in partnership with HR as applicable
• Analyze and act on CSAT performance, identify actions and communicate results

Skills and Experience

• People Leadership – Managing a team of Travel Consultants
• Passion for coaching with excellent questioning and listening skills
• Solution orientation, coaching employees to find their own solutions
• Relationship building and management
• Customer service focus
• Focus on customer and data driven decision-making
• Technical savvy a must, Sabre or other GDS skills a plus.
• Experience working in a client first environment
• Experienced in meeting and achieving financial metrics and service targets
• High volume, rapidly changing and demanding service environment
• Business Travel or Travel Services desirable but not essential

Requirements:

• Demonstrated strong sense of urgency while maintaining exemplary detail accuracy under pressure.
• Capable of prioritizing, multi-tasking, and handling high volume effectively.
• Ability to delegate to and prioritize tasks for others.
• Presentable, flexible, proactive and with a desire to succeed.

Why Join Egencia?

Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists.

Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we’re committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves.

Our culture:

We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.

Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era.

If this all sounds like something you’d like to jump on-board with visit Egencia.com or check us out on LinkedIn, Twitter, and Facebook.

Egencia is wholly owned by American Express Global Business Travel (GBT). GBT is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (American Express). “American Express Global Business Travel”, “American Express", and the American Express logo are trademarks of American Express and are used under limited license. “American Express Meetings & Events” is a division of GBT.

Location

United States

The US national annual base salary range for this position is from $45,000 to $83,000.  The national range provided includes the base salary that Egencia expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!