Tableau Business Intelligence Analyst - CXone/CSAT Data

Tableau Business Intelligence Analyst
Location: Remote
Travel: Ability to travel up to 5%
Reporting to: Manager
Employment: Contractor
Do you have a passion for data and problem-solving? As an Advanced Data Analyst, you will leverage your analytical expertise to support Eventus Clients with SQL queries, data integration, definitions, methodologies, data discovery, and validation. You'll play a crucial role in enhancing data accuracy, integrity, and accessibility.
In this role, you will use your skills to interpret and analyze complex data sets, assist in the development of data models, and ensure data quality. Your work will be instrumental in helping clients automate business processes and derive meaningful insights from their data.
The work at Navixus may be different than traditional BI Analyst roles that you are familiar with. It's downright exciting stuff and we can't wait to share more. Our team solves complex data problems that are different and out of the box. If you like to get into details and leave no stone unturned, this is the role for you. This role requires strategic thinking. The BI Analyst will always be thinking two steps ahead and formulating creative ways to better the process. If you think data and numbers are monotonous and manual, think again! You will explore and identify ways to eliminate manual processes all together focusing on the fun stuff such as automation and creation. This is a great opportunity to help and improve stakeholder's work life and bring value to our Clients.
*Work samples may be requested.
Qualifications for success:• Experience working with CXone/NICE inContact data, CSAT data, specifically survey data (Feedback Manager), ACD, IVR data• 3-5 years of hands-on experience with SQL and writing queries.• Experience with data integration and data pipeline tools, such as AWS Lambda and Glue.• Experience working with Contact Center, CSAT data, specifically survey data (Feedback Manager), ACD, and IVR data. - NICE strongly preferred• Strong understanding of contact center data definitions, methodologies, and dimensional data modeling principles.• Proven ability to perform data discovery and validation to ensure data quality and integrity.• Data normalization, cleaning, and preparation for analysis.• US citizen• Drug and background checks will be required for this role.
Additional Responsibilities:• Develop and maintain complex SQL queries to support data extraction, transformation, and loading (ETL) processes• Collaborate with the BI team to design and implement data models and dashboards• Ensure data integration processes are efficient, reliable, and scalable• Perform data cleansing, normalization, and standardization to maintain high data quality• Document data definitions, methodologies, and best practices• Conduct training sessions for end-users to help them understand data reports and platform functionality• Interface with key business and project team members to facilitate seamless execution of requirements• Analyze and resolve cross-functional data issues• Continuously identify and implement process improvement opportunities to enhance data management practices
Contractor hourly rates will vary depending on level of experience $45-60/hour.