Support Engineer (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
We are seeking a talented Support Software Engineer I to join our growing team. Our engineering team plays a critical role in ensuring the reliability and efficiency of our s ystems which in turn drives customer delight. The Support Engineer role will help us m aintain operational excellence. This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across multiple teams. You will be at the intersection of engineering, operations, and customer success, helping to diagnose issues, triage requests, and ensure our systems run smoothly. Our engineering team is built on the principle of humans over code. We are a tight-knit group of lifelong learners in a constant quest to be a team that is greater than the sum of its parts. Come join us!

• • Duties & Responsibilities:
  • Support Engineering and Operations
  • Respond to internal support requests from various teams and assist in troubleshooting technical issues
  • Conduct initial investigation and debugging of reported problems, escalating when necessary
  • Use internal documentation and knowledge bases to resolve common technical issues
  • Identify and route unresolved issues to the appropriate engineering or product teams for further action
  • System Monitoring and Incident Triage
  • Regularly review internal operational dashboards to ensure system health and performance
  • Identify and escalate any anomalies or critical system alerts that require immediate attention
  • Monitor error reports and logs to help diagnose and address ongoing technical issues
  • Ensure that critical alerts and operational failures are addressed by the relevant teams
  • Cross-Team Collaboration and Learning
  • Work with engineering, product, and operations teams to refine internal troubleshooting processes
  • Continuously develop a deeper understanding of internal systems and tools
  • Document findings and contribute to knowledge-sharing efforts
  • Actively participate in team discussions and process improvements
  • Other duties as assigned

#LI-Remote
Preferred Qualifications
Education & Experience:

• 0-3 years of experience in software engineering role
• Strong analytical and problem-solving skills
• Bachelor's degree in computer science or equivalent experience

Technical Proficiency and Skills :
Required Skills:
Working understanding of

• Node.js

• React

• TypeScript

• Git Version Control System

• PostgreSQL

• Cloud Platform ( e.g. GCP)

• Excellent communication and teamwork skills

• Great attention to detail and organizational skills

• Willingness to learn and adapt in a fast-paced environment

Preferred Skills:

• Familiarity with monitoring tools

• Understanding of GraphQL

• Experience with writing and maintaining technical documentation

• Prior experience in a customer support or technical troubleshooting role

Other Requirements:

• Infrequent travel (10%)

• Ability to occasionally work overtime or after hours

• Prolonged periods of sitting at a desk and working on a computer

Compensation & Benefits
$66,000-$74,000 per year