Strategic Account Manager

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

As a Strategic Account Manager at RevolutionParts, you will play a critical role in managing the relationship with one of our most strategic clients. This role has been created to provide leadership and oversight in helping the client expand its online parts business, utilizing the RevolutionParts platform and our marketing services. The ideal candidate will have deep eCommerce experience and the ability to create and implement strategic business plans that drive both traffic and revenue growth. You will be the linchpin between the client and RevolutionParts’ cross-functional teams, ensuring alignment with the client’s business objectives and the timely execution of all initiatives.

The Strategic Account Manager is responsible for owning the end-to-end relationship with the client, driving the eCommerce strategy, managing the execution across internal and external teams, and ensuring the achievement of revenue, profitability, and customer satisfaction goals. This is a key role for someone who is not only hands-on in the execution but also excels in strategic thinking, communication, and leadership.

Responsibilities:

• Strategic Leadership & Business Planning:
• Develop and implement a comprehensive eCommerce strategy tailored to the client’s goals.
• Create detailed business plans with measurable KPIs and revenue targets aligned with the client’s overall business objectives.
• Serve as a thought leader for the client, bringing insights and innovative solutions to help them achieve significant business growth.
• Cross-functional Team Management:
• Collaborate with RevolutionParts’ internal teams (Marketing, Product, Engineering, Operations) to ensure the successful execution of the client’s eCommerce plan.
• Lead and drive the operational cadence between the client and RevolutionParts, ensuring all stakeholders are aligned and all projects are on track.
• Manage communication and expectations at all levels, from senior executives to tactical teams, ensuring clarity and accountability.
• Traffic Generation & Conversion Optimization:
• Work closely with digital marketing teams to drive SEM, SEO, social media, email campaigns, and other traffic generation strategies.
• Analyze marketing performance and website data to identify areas of improvement in traffic acquisition and conversion rates.
• Collaborate with product and engineering teams to implement site improvements that enhance user experience and increase conversion rates.
• Performance Monitoring & Data Analytics:
• Use data-driven insights to monitor the health of the client’s parts eCommerce business, assessing performance against key metrics and goals.
• Proactively identify gaps between actuals and targets and lead efforts to develop and implement solutions.
• Prepare and deliver performance reports to internal teams and the client’s senior executives, making recommendations based on data and trends.
• Client Engagement & Retention:
• Build and maintain a strong, trusted relationship with the client, serving as the primary point of contact for all eCommerce-related activities.
• Ensure client satisfaction by driving the timely delivery of services and results, leading to a high Net Promoter Score (NPS) from the client.
• Position RevolutionParts as an indispensable partner by continuously adding value and demonstrating thought leadership in the parts eCommerce space.
• Expansion & Revenue Growth:
• Identify opportunities for revenue expansion within the client account by increasing engagement, upselling services, and optimizing the eCommerce offering.
• Ensure the client becomes a referenceable success story, allowing RevolutionParts to showcase this partnership in the broader market.

Requirements:

• A bachelor’s degree in business, Economics, Marketing, or a quantitatively related field.
• 10 years of experience with ~5 years managing ecommerce strategy for a client.
• Proven experience working with large enterprise clients, focusing on digital transformation and eCommerce. Automotive or similar industries are a PLUS.
• Superior organizational, conflict resolution, time management, and negotiation skills.
• Demonstrated success in building and executing eCommerce business plans that drive traffic and conversion, leading to meaningful revenue growth.
• Strong understanding of digital marketing (SEM, SEO, social media, email marketing), website analytics, and traffic generation techniques.
• Technical savvy with a solid understanding of eCommerce platforms, website functionality, and optimization techniques.
• Experience leading client programs to success by driving results, both from the client and internal teams across multiple departments.
• Analytical Abilities: Strong analytical skills, with the ability to interpret data and provide strategic recommendations with hands-on capabilities in Excel, SQL, and other data analytics tools.
• Creative thinker; finds innovative ways to increase business value and desired outcomes.
• Track record of facilitating new product programs/launches.
• Customer Orientation: Dedicated to understanding and meeting the needs of end customers & clients.
• Highly polished communication and negotiation skills with all levels of internal/external organizations can speak to all levels of an organization.
• Proficiency with PowerPoint and Google Slides; Proficiency with MS/Office, especially Excel/Gsheets.
• Comfortable working with data and reporting to extract insights and inform the path to success.
• Strategic Advisor: Capable of providing insightful, actionable advice to clients.
• Results-driven: Focused on achieving sales and performance targets.

Preferred:

• MBA degree from an accredited college or university
• Experience running or managing an ecommerce business with end-to-end cross-assortment planning, digital marketing, website/customer experience, etc.

Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries.  We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.  

RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

Please Note: You will only receive correspondence through the Lever ATS or from a @revolutionparts.com email address.  If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.