Enterprise Account Manager

You will primarily be responsible for expanding and growing the revenue in existing enterprise accounts. You will do that by identifying opportunities for upsell and cross sell, facilitating customer adoption, and monitoring churn risk.  You will proactively identify engagement opportunities across a number of accounts to focus efforts based on value, perceived health, potential growth, strategic value, and renewal timeframe. 

You are responsible for aligning customers’ business goals to TCP capabilities, and leveraging industry best practices to grow strategic customers. The end result is increased customer satisfaction, retention, and expansion of the TCP footprint.  

As an Enterprise Account Manager, you will: 

• Position yourself as a trusted advisor to Enterprise clients and focus on opportunities for expansion, upsell, and cross sell
• Partner with customer success and renewals team to reduce churn, maximize product adoption, monitoring customer satisfaction (NPS), and improving overall account health 
• Provide feedback and insights that help define and enhance our product roadmap, marketing collateral, upsell, and renewal strategies 
• Identify new opportunities, and collaborate with appropriate business units to ensure deals close
• Partner with all necessary departments within TCP to ensure removal of barriers to maximum adoption.   
• Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer's expectations where appropriate, resetting them when applicable  

 You are a strong fit for this role if you have:  

• Bachelor’s Degree in related field required 
• 5+ years of quota carrying sales experience in a B2B SaaS environment
• Proven experience working with global teams  
• A strong understanding of Salesforce.com, Tableau, Jira, Confluence, and O365 
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog 
• Ability to prioritize, and perform effectively under pressure 
• Strong knowledge of business processes, mobile business applications, and automation 
• Proven effectiveness at leading and facilitating virtual meetings and workshops 
• Enthusiasm and creativity as a leader   
• An analytical mind: You will use key metrics and analytical tools to help structure, evaluate, and optimize your sales pipeline and business development tasks 

Benefits: 

• Competitive salary based on experience
• 20 days PTO and 13 days of companywide holidays
• 8 hours to volunteer and impact your community
• Comprehensive benefits (Health/Dental/Vision/401K)
• Employee choice benefit

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