Staff Supply Chain Analyst - Reporting and Analytics

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role:
We are seeking a detail-oriented Supply Chain Data Analyst to join our cloud supply chain team. You will use data to drive insights, improve operations, and enhance performance across procurement, inventory management, capacity planning, and vendor performance.
Data Analysis & Reporting:

• Analyze data from SAP, external VAR portals, and cloud platforms to uncover trends and opportunities. Build dashboards and KPIs to monitor performance, including delivery, lead times, quality, and inventory.

Automation & Process Improvement:

• Identify and implement automation opportunities in data analysis and reporting. Lead automation projects with internal teams and external partners, ensuring process improvement and better decision-making.

Forecasting & Capacity Planning:

• Use historical data to forecast cloud infrastructure needs and collaborate with operations, finance, and engineering to align with business goals.

Supplier & Vendor Management:

• Track supplier performance metrics (e.g., delivery, spend, reliability) and support data-driven vendor management strategies.

Financial & Budgeting Support:

• Own financial reporting for the cloud supply chain, including cost analysis and budget alignment with organizational goals.

Risk Management & Compliance:

• Identify risks (e.g., supply shortages, bottlenecks) and assist in developing risk mitigation strategies. Ensure compliance with regulatory and security requirements.

Qualifications
To be successful in this role you have:

• Bachelor's degree in Supply Chain Management, Data Science, Business Analytics, or a related field.
• 6+ years of experience in supply chain analytics, ideally with cloud infrastructure focus.
• Proficiency in data tools (SQL, Excel, Tableau, Power BI) and ERP systems (SAP, Oracle).
• Strong analytical and communication skills, with experience in process automation.
• Ability to influence cross-functional teams without direct authority.

Preferred Qualifications:

• Experience with cloud-based supply chain tools and platforms in medium to large organizations.
• Familiarity with cloud procurement processes and vendor management.
• Project management experience in driving automation and efficiency improvements.

GCS-23
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $106,900 - $187,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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