Staff Software Engineer - Platform Labs

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the team:
Platform Labs tackles hard problems, de-risking strategic technical initiatives for engineering teams across the organization by creating functional proofs of concepts and providing support to integrate them into roadmaps for successful adoption.
This team of Staff+ engineers works on projects in a variety of technical areas in the ServiceNow platform & AI Technology engineering organization. From AI Agents to platform performance and developer productivity, Platform Labs embraces emergent technologies while balancing the feasibility and constraints of operating at ServiceNow's scale. The future of ServiceNow starts here.
What you get to do in this role:

• The engineering role in Platform Labs provides the opportunity to research and learn. Staying abreast of new technologies or adopting tried and tested standards is part of the work.
• Build proofs-of-concept for strategic Agentic and Generative AI initiatives, along with other product areas in alignment with strategic business priorities
• Justify your choices with thorough examination and discussion
• Build high-quality, clean, scalable and reusable code, advocating for software engineering architecture and process best practices (Code Reviews, Unit testing, etc.)
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
• Be a mentor for colleagues and help promote knowledge-sharing

To be successful in this role you:

• Thrive in an autonomous environment, taking initiative to identify obstacles and propose effective, practical solutions.
• Adapt to evolving business priorities with flexible mindset, embracing change and adjusting strategies as needed.
• Learn and explore existing and new technologies with a data-driven mindset
• Consider ways to apply generative AI and LLMs in your day-to-day work
• Have advanced knowledge with data structures, algorithms, design patterns, and performance/scale considerations
• Experience with Cloud native technologies, distributed systems, and platforms

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
• 6+ years of Python, Java or other popular languages (C++, Go, Rust, C# etc)

Nice to have:

• Experience working in Docker, Kubernetes or other cloud native technologies.
• Experience working with relational databases including development, troubleshooting and performance optimization

DM2025
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.