Staff Software Engineer, Client Activation

At January, we're transforming the lives of consumers by bringing humanity to consumer finance. Our data-driven products help financial institutions streamline their collections, offering borrowers straightforward and compassionate solutions to regain financial stability and control over their lives. We're not just expanding access to credit – we're restoring dignity and giving millions of people the chance to achieve financial freedom.

About the Role

The Client Activation team is committed to revolutionizing the client experience by developing innovative tools and experiences that empower our clients to maximize their account returns. By enhancing client-facing product experiences and supporting internal users, we aim to increase profitability, optimize account servicing ROI, and introduce new services to improve our clients' collection strategies.

What You’ll Work On

Staff Software Engineers at January are not just responsible for writing code; they own product and team outcomes, advocate for clients, and help other engineers grow. Here’s how you’ll make an impact:

• Technical Leadership: Lead by example in implementing sophisticated software solutions, setting standards for code quality, and promoting best practices such as test-driven development, code reviews, and refactoring to maintain high standards of maintainability and scalability.

• Mentorship and Collaboration: Act as a mentor to less experienced engineers, fostering a culture of learning and growth within the team. Facilitate knowledge-sharing sessions and contribute to a collaborative team environment.

• Strategic Contribution: Engage in architectural discussions, contribute to roadmap planning, and provide insights that influence the direction of our projects and technology choices.

As our company continues to grow, you will have opportunities to be involved in scoping, architecting, and implementing new product lines, potentially building new lines of business from scratch.

• System Design: Design a system that ingests client rules and strategy preferences, enabling other teams to personalize the experience for our creditors' borrowers.

• ML Integration: Integrate an ML-driven strategy engine into our client experience that tailors collections strategies for each client's needs.

• Client Experience Development: Develop a sleek, new client experience by migrating our legacy client portal to the new client experience.

• Cross-Functional Collaboration: Work closely with the Compliance Team to ensure audit tools meet internal standards, the Customer Success Team to incorporate client needs into new tools, the Borrower Acquisition Team to align communication strategies, and the Platform Team to ensure the robustness and scalability of our systems.

What You Bring to the Table

• Advanced Data Modeling & System Design: Extensive experience in designing scalable systems and migrating legacy systems to modern architectures.

• Project Management: Proven ability to navigate ambiguous, complex projects and mentor junior engineers in project management best practices.

• Technical Expertise: Proficiency in Python, React, and Postgres, with additional experience in productionizing ML models being a plus.

• Collaboration and Mentorship: A strong commitment to mentoring and fostering a collaborative team environment.

We find that candidates who perform well in this role often have 8+ years of full-stack software development experience. However, we encourage you to apply for this role even if your experience isn’t an exact match. We value professional development and on-the-job learning!

We are currently hiring for this position in our New York office.

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.