Sr Software Engineer - ServiceNow

The Senior Software Engineer, ServiceNow writes and maintains code within ServiceNow to implement capabilities and features and improve performance and maintainability while reducing technical debt in alignment with product and technology roadmaps. The Senior Software Engineer, ServiceNow plays a role in Agile planning, providing advice and guidance, and monitoring emerging trends.
Primary Responsibilities:

• Work with Product Management to understand the challenges customers and end users face in their day-to-day work and partner with them to design viable solutions.
• Recommends viable solutions to processes, technology, and interfaces that improve the team's effectiveness and reduce technical debt.
• Foresees capacity requirements for component usage and identifies limitations.
• Provides input into story sizing, backlog grooming, and release planning.
• Contributes to product and solution designs to address critical issues and complex problems.
• Builds across multiple products in ServiceNow in response to the needs of stakeholders.
• Understands technical architecture and writes software and automated tests aligned with agreed-upon standards.
• Performs trouble-shooting efforts and investigations when necessary.
• Provides ongoing support, monitoring, and maintenance of deployed products.
• Actively works with less experienced software engineers providing technical guidance and oversight.
• Actively participates in the engineering community, staying up to date on new software technologies and best practices, and sharing insights with others in the organization.
• Ensure adherence to relevant technical strategies, policies, standards, and practices.
• Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions from agreed specifications, using agreed standards to achieve a well-engineered result.
• Take part in reviews of own work and lead reviews of colleagues' work.
• Manage ServiceNow enhancements to improve business performance.

Qualifications:

• Proficiency in ServiceNow modules such as ITSM, CMDB, and Service Catalog.
• Expertise in building and managing Scripted REST APIs for external system integrations.
• Hands-on experience with ServiceNow Application Development, including creating and maintaining custom applications.
• Experience with DevOps practices such as CI/CD pipelines for ServiceNow development, using tools like Git is a plus.
• Strong skills in JavaScript, Glide Scripting, and API Development.
• Strong analysis and troubleshooting skills.
• Familiarity with ServiceNow development tools, including Studio, Flow Designer, Service Portal, and Virtual Agent.
• Working experience with Agile application development practices.
• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field.
• Certified in ServiceNow system administration and/or application development (CSA, CAD).

Preferred Qualification:

• ServiceNow Micro or Implementation Certifications
• Agile Certifications

USD 99,000.00 - 165,000.00 per year
Compensation:
Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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