Our Opportunity:
Chewy is seeking a qualified candidate for the position of Sr. Program Change Manager. At Chewy, we’re changing the veterinary care experience from the ground up! With the launch of our new vet clinics in early 2024, we are looking for a Sr. Program Change Manager to join our Healthcare Team to lead cross-functional Change Management. This position is a unique opportunity to work with one of the most dynamic and innovative teams at Chewy. Chewy Vet Care is a comprehensive veterinary practice that delivers personalized, patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners, everywhere.
Role Description:
- Partner with the Director of Program Management to roll out the customized Chewy Vet Care Change Management Process (CHAMP).
- Coach, guide and mentor internal clients on leading change efforts.
- Work on multiple Change initiatives independently and participate as a team member to deliver successful projects and programs.
- Consult on program-wide opportunities for strategic improvement
- For projects as assigned, design and execute all facets of a Change Management Strategy and tactical plan including but not limited to:
- Stakeholder Analysis and Engagement Plans.
- Detailed Impact Assessments.
- Communications Strategies and Tactical Plans.
- Training Strategies and Tactical Plans.
- Reinforcement and Resistance Management Strategies.
- Design and deployment of Organizational Readiness Assessments.
- Building and running measurement systems to track adoption, utilization and proficiency of individual changes.
- Create strategies to close gaps on adoption needs.
Additional Duties:
- The above statements describe the general nature and level of work being performed in this role. They are not intended to be an exhaustive list of all duties.
What You'll Need:
- 7+ years of leading Enterprise-wide Organizational Change initiatives.
- Experience developing transformation solutions to accelerate proficiency and adoption of technology, process, and strategy changes.
- Certified in at least one Change Management Methodology.
- Smartsheet proficiency
- Proven ability to mentor and coach individuals around change management practices and processes.
- Bachelor’s degree.
- Organized with strong time-management skills.
- Extraordinary interpersonal skills with audiences of all levels.
- Ability to develop a set of actionable and targeted change leadership plans including all items listed in Role Description.
Bonus:
- Masters degree in HR, Industrial Psychology or other related field.
- 3+ years in a management consulting environment
Compensation & Benefits:
Our pay range for a Sr. Program Change Manager position is $110,500.00 - $176,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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