Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
At Smartsheet, our purpose is to empower everyone to achieve more. As a member of the User Experience team, you'll have the opportunity to shape the future of work, making our category-leading collaboration and work management platform intuitive, elegant, and future-forward.
As a Senior Manager of Product Design, you’ll lead a team of designers, researchers and partners to define and execute strategic initiatives that aim to evolve Smartsheet to an entirely new era of user experience. Your primary focus will be to drive and articulate a strategy for your area, and to lead your designers to deliver impeccable end-to-end flows with the next level of quality expected of our maturing UX organization. A strong mastery of leading from within the trenches, framing new perspectives, cross-functional partnership, and high-caliber craft are required in this role.
UX leaders at Smartsheet work within a pod team of product management, engineering, product design, ux research and content design. Given the sheer amount of change in our space and in technology at large, as well as the complexity and scale of uses applied with our product, the leader in this role will work with a fair amount of complexity and ambiguity. They will have the ability to impart great change and impact within the company, as well as with our customers, some of the largest organizations in the world. We’re looking for a courageous leader who’s not shy to explore and push for new horizons. This is not a pure management role, UX leaders at all levels up to VP at Smartsheet are expected to not only lead, but perform a player/coach role where they will actively work in Figma alongside designers and partners when needed.
You will report to a Director of Product Design, and you may work remotely from anywhere in the US where Smartsheet is a registered employer.
You Will:
- Establish, articulate, and drive a vision for the future User Experience at Smartsheet as part of a UX leadership team — evolving the Smartsheet product to the next-generation of elegant, intuitive, delightful end user experience
- Strategically identify and prioritize product areas most in need of UX alignment, and own driving discussion and action with stakeholders
- Manage the day-to-day activities of UX designers, making sure that human-centered design processes are planned, followed, and documented
- Lead in a supportive and inclusive manner — motivate the team to perform at a high level
- Own delivery of design deliverables, either hands-on or directing other designers - including narratives, flows, wireframes, mockups, prototypes and pitch decks
- Deliver modern, intuitive design by evaluating emerging methodologies
- Collaborate with product teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives, roadmaps, and technical constraints
- Establish quality processes to ensure the design execution and engineering implementation are high quality, reflecting the design intent and positively impacting the lives of our users
- Participate as a thought leader across Smartsheet and within User Experience, playing a key role in shaping the culture of the UX and Product organization
- Test ideas and rapidly incorporate user feedback
- Work in Figma as a hands-on designer when needed for key initiatives or to support your designers and partners.
You Have:
- 7+ years experience leading UX or Product Design — possessing strong information architecture, interaction, and visual design skills
- 5+ years of people management
- Systems thinking experience—you understand downstream impacts of design decisions, know and can leverage industry-standard tools and methodologies, lead design strategy and execution on complex systems
- Experience collaborating with UX research partners — leading definition and guiding execution of studies in service of informing strategic direction
- Experience finding simple, innovative solutions for complex problems
- Experience with SDLC models that holistically incorporate user experience
- Expert in Figma and other UX and prototyping tools. Ability to create task flows, wireframes, prototypes and other interaction design deliverables
- Excellent communication skills and interpersonal skills; ability to work successfully with teams and leaders across the company at every level of the organization including C-Suite
- Ability to articulate design decisions and advocate for the user at all levels of the organization
US Perks & Benefits:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Stock - Restricted Stock Units (RSUs) for eligible roles
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer.
US Pay Range
$177,500—$233,750 USD
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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What We Do
At Smartsheet, our mission is to empower anyone to drive meaningful change — for themselves, their businesses, and the world. Simply working harder is not enough to be successful against a shifting economic landscape. Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a flexible, secure, no-code platform that gives anyone the ability to continuously make an impact. By changing the way the world works, we believe we can change the world.
Why Work With Us
Smartsheet is a place where people love what they do and are empowered to do their best work
every day. We support one another and achieve our goals as a team, not as individuals. Regardless of role, team members are driven, entrepreneurial, and committed to making an impact by turning great ideas into action.
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