Sr. Director, Global Head of Market Insights

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The Sr. Director Market Insights is an experienced marketplace leader, part of a best-in-class, outside-in focused team identifying key trends and market perceptions, sharing insights, showcasing thought leadership, and evangelizing Sabre across the industry. 

This team is the source of data-driven market and competitive truths and recommendations for both internal stakeholders as well as with external constituents. They will support consistent inbound and outbound market research activities with primary focus on Sabre’s customer base and the overall multi-source content sector. 

The role has three key purposes:

• Stay continuously up-to-date on market trends, agency, supplier and consumer behaviour, trending sales channel developments and travel technology initiatives.
• Establish a baseline for market perception of the Sabre brand, followed by quarterly pulse updates, communicating movement to stakeholders with cadence to inform strategy.

• Own deliverables; distill insights into actionable ideas and recommendations. Translate insights into consumable publications for effective business decision-making (innovation initiatives, messaging, benchmarking, etc).

Main Accountabilities:

Outbound activities

• Represent Sabre at selected industry and customer events, gathering and documenting market insights and representing Sabre on panels or industry speaking opportunities.
• Ability to scale impact assessments across the business, thinking holistically about the industry and Sabre’s customer base.

Inbound activities

• Collate and track market insights provided by Sabre staff and customers across all Sabre user types 
• Market assessment; where is it now and where it’s headed in 5 years, trends, market size, change drivers, competition; new entrants and systemizing feedback to inform Sabre’s ongoing marketing, commercial and product strategies.

What we are looking for:

• 15+ years of experience in quantitative and qualitative research in a dedicated market research role
• Experience using secondary research to develop understanding and analysis of potential future trends
• Outstanding communication skills and ability to inspire teams and customers.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity
• Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end
• Ability to collaborate, network and communicate effectively at all levels and influence without direct management oversight.
• Experience using online survey tools (preferably Qualtrics) including designing, programming and distributing surveys; managing feedback to support journey-based approach to CX design.

• Ability to utilize data and metrics to storytell insights to internal stakeholders and external clients.
• Microsoft Excel skills with experience of data manipulation, pivot tables.
• Understanding of Travel Commerce and sound awareness of the external industry environment preferred.

Key Stakeholders:

• CMO, Global commercial leadership team, Product leadership, ELT
• Commercial Marketing and Product Marketing
• Customers; traditional travel agencies, online travel agencies, corporate travel agencies, airlines, hotels, car rental

Sabre Offers The Following Outstanding Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 4 days (one day/quarter) Volunteer Time Off (VTO)
• 5 days off annually for Year-End Break
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at recruiting@careers.sabre.com.

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

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