Sr. Business Solutions Architect

We’re changing the way people connect to social care. 

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. 

Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Senior Business Solutions Architects at Findhelp play a critical role in shaping the platform strategy and ensuring its successful execution. They are responsible for partnering with R&D Leadership and stakeholders to define, document, and communicate comprehensive team-level and cross-team roadmaps that align with the company’s strategic objectives and market trends and take into account large-scale and cross-team initiatives. This role requires overseeing multiple complex projects, ensuring they are delivered on time and meet the highest quality standards. Senior Business Solutions Architects lead cross-functional teams to drive platform success and continuously improve processes for greater efficiency and effectiveness.

Responsibilities and Duties:

• Develop and communicate roadmaps in partnership with R&D Leadership which align with company strategy, customer commitments, and market trends, and balance short term wins with long-term strategy.
• Regularly communicate strategy, roadmap, and progress to key stakeholders, business partners, and customers, building strong relationships across the organization to ensure alignment and support for initiatives.
• Oversee complex projects, ensuring they are scoped for incremental and optimized value delivery, delivered on time, and meet the highest quality standards.
• Proactively identify and address complex problems, partnering with cross-functional teams to develop and leverage innovative solutions to meet customer needs.
• Create forward-thinking, well-defined, and highly detailed feature specifications, including testable acceptance criteria and workflow diagrams, which serve as a clear guide for all involved teams.
• Provide a clearly-defined, well-organized, prioritized backlog of features, bugs, and other requests for each supported engineering team.
• Partner with engineering teams to deliver the best possible solutions which meet timeline and delivery constraints, identifying, tracking, and minimizing cross-team dependencies.
• Align owned roadmaps across functional areas to identify and prioritize interdependencies for key deliverables.
• Identify patterns across customer requests and feature tickets to develop better solutions which span multiple customers and market needs.
• Maintain internal documentation in the form of detailed feature descriptions and solid base-level wikis on functionality which include basic demos.
• Perform final feature acceptance as teams finish development.
• Utilize data and analytics to inform decisions, track utilization and adoption, and identify areas for improvement.
• Ensure customer and end user needs and feedback are incorporated into development plans and priorities, negotiating scope and timelines based on priority, customer needs, existing commitments, and team capacity and availability.
• Engage with customers directly to gather insights and validate solution concepts.
• Continuously improve processes for greater efficiency and effectiveness for their owned teams and the department.
• Other duties as needed within the scope of your role which help drive Findhelp’s Vision and fulfill our Mission.

Qualifications

• 10+ years in software delivery, software solution design, or software business analysis in consumer web or SaaS products.
• BA/BS degree or equivalent work experience.
• Intrinsically motivated, data-driven, results-oriented, and able to autonomously achieve goals.
• Diplomatic and cooperative in the face of competing and shifting priorities.
• Excellent teamwork, facilitation, and collaboration skills along with exceptional communication skills (verbal, written, presentation).
• Comfortable navigating ambiguity and adapting on the fly to create clarity.
• Deep experience working in Agile environments, shipping incremental value directly with engineering teams.
• Documented experience leading cross-functional teams, including engineering, user experience, customer success.
• Possess a deep understanding of the technical aspects of the platform to make informed decisions and guide technical decision-making.
• Healthcare or Government experience is strongly preferred.

Physical demands and work environment

• This job is based on-site in Austin, Denver, or Madison, unless approved remotely 
• This is largely a sedentary role; standard office equipment is used, such as laptops, monitors and headsets, if needed.   
• Limited travel may be required

We value being together 

We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado

Perks at Findhelp 

•401k & stock options 

•Free food and onsite gym at our Austin HQ 

•Paid parental leave

•Competitive PTO & 10 paid holidays

•Health, dental, and vision insurance

•Dog-friendly office in Austin HQ

•24/7 access to telemedicine and counseling

•Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

•Culture Committee 

•Leadership Development Training

•Paid Volunteering Time