Sr. Auto Finance Operations Coordinator

Sr. Auto Finance Operations Coordinator
Do you have titles or lien placement experience? Capital One Auto Finance (COAF) has an incredible opportunity for you! The Vehicle Remarketing team is seeking someone who is passionate about making an impact with our customers, thrives in a fast-paced environment, and seeking a team to grow with. The COAF Ops Sr. Coordinator is responsible for interacting with dealerships, DMVs, and other financial institutions to obtain required information.
Responsibilities:

• Process repossession titling for Vehicle Remarketing
• Ensure title work is processed prior to sale of vehicle (customer's name removed from title by DMV when applicable)
• Place calls to dealerships, DMVs, and other financial institutions.
• Utilize probing questions to obtain required information to obtain required documents
• Request and prepare title work from vendors
• Manage and complete lien verification request
• Complete daily spreadsheet work
• Monitor performance/daily stats and manage monthly volumes to achieve departmental goals
• Able to pre-fill state documents required for repossession titling
• Maintain a regulated notary log for compliance

The Person:

• Great attention to detail and efficient typing skills
• Communicate effectively both verbally and in writing
• Dependable with great ability to drive towards results
• Work independently while managing multiple priorities
• Flexible and willing to learn while receiving on the job training with no formal classroom training available

Location: Plano, TX - This role is an essential position and requires on-site attendance
Schedule: Monday - Friday 8 am - 5 pm CST
Training: On the job training Monday 8 am - 5 pm CST
Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years Customer Service or Call Center experience
• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Associate Degree
• At least 1 year of auto loan servicing experience
• At least 2 years of titles or lien placement experience
• At least 4 years of experience of Customer Service or Call Center experience
• At least 1 year of experience in the Financial Industry
• At least 1 year of Collections experience

More Benefits, More Health, More Wealth, and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Scheduling
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance as well as Disability
• Disability Insurance
• 401 K and Stock Purchase Plan

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $49,800 - $56,900 for COAF Collections Sr. Coordinator
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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