Sr Applications Operations Engineer

Job Description SummaryAre you passionate about technology and eager to make a significant impact in the aerospace industry? Join our team as a Sr Applications Operations Engineer, where you'll play a crucial role in supporting and maintaining multiple user and customer-facing applications and related data processing platforms and services. Your efforts will ensure that our business applications are consistently available, highly performant, and meet the needs of our customers. You will provide technical support, troubleshooting, and configuration management for the Solumina Manufacturing Execution System (MES) and collaborate closely with Operations, Digital Technology (DT), and Quality teams to ensure the system meets GE’s operational needs and supports GE’s FLIGHT DECK initiatives. You will focus on system support, process improvement, and delivering strong user training experiences. The ideal candidate will have a strong background in MES applications, particularly Solumina. Experience in system support and process improvement. Excellent skills in user training and support and the ability to work effectively with cross-functional teams to achieve operational excellence.Job Description

Roles and Responsibilities

• Provide front-line technical support for customer-facing applications, particularly Solumina MES
• Partner with users and product team to understand their application product operational needs; translate these into a support model for multiple products. 
• Define and track KPIs.  
• Communicate operational status to users and leadership.
• Drive resolution of escalated items
• Field and troubleshoot issues, configure system settings, and manage user access
• Responsible for responding/delegating support cases from application customers
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
• Drive root cause investigation implementing continuous improvement
• Collaborate with cross-functional teams to identify and implement system enhancements and optimizations to improve customer experience, manufacturing processes, and manufacturing quality
• Develop and maintain documentation for system configurations, standard operating procedures, end-user support and training materials
• Conduct training sessions for end-users and new employees for customer-facing applications
• Monitor system performance, generate reports, and provide insights to management on usage and improvement opportunities.
• Participate in the planning and execution of Solumina system upgrades and integrations with other DT systems.
• Ensure compliance with company policies and industry standards related to MES usage and data security.

Minimum Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 2 years of professional experience OR associate's degree with minimum of 5 years of professional experience OR High School Diploma with minimum of 7 years of professional experience.
• Minimum of 3 years of experience in application support, preferably with Solumina MES, in an aerospace or manufacturing environment
• Strong understanding of manufacturing processes and how MES systems support operational efficiency and quality
• Experience with database management and SQL
• Knowledge of programming languages such as Java or C
• Familiarity with lean manufacturing principles and practices.
• Proficiency in troubleshooting and resolving technical issues
• Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical team member
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

• Ability to thrive in a rapidly changing environment
• Demonstrates customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint, partners with customers
• Change oriented – actively generates process improvements, champions and drives change initiatives
• Ability to work with global teams, acts independently and as part of a team
• Open-minded to new perspectives and ideas

Working Conditions:

This position may require working in both office and manufacturing environments. Occasional travel to other company locations for system deployment or support may be required. The role may involve occasional off-hours support to address critical system issues or perform upgrades.

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high-level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information