Solutions Engineer

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As a Solutions Engineer at Maven AGI, you will be a critical member of our sales team, working closely with account executives and clients to drive the adoption of our AI solutions. Your role will involve understanding customer challenges, designing tailored solutions, and demonstrating how our technology can deliver tangible business value. This position demands a combination of technical acumen, sales skills, and a passion for helping customers succeed.

What You’ll Do:

• Pre-Sales Support: Partner with account executives to identify customer needs, present solutions, and drive the sales process from initial contact through to deal closure.
• Solution Design: Work collaboratively with the sales and product teams to develop customized solutions that address specific customer pain points and deliver measurable ROI. 
• Technical Demos: Lead technical demonstrations, proof-of-concept exercises, and product trials, showcasing the capabilities of Maven AGI's solutions in real-world scenarios.
• Customer Interactions: Engage with customers to understand their business goals and technical requirements, acting as a trusted advisor throughout the sales cycle.
• Light Coding: Develop and modify scripts or small applications to demonstrate product features or support integrations during the sales process. 
• Proposal Development: Assist in crafting detailed proposals and technical documentation that clearly outline the benefits and implementation of our solutions.
• Feedback Loop: Gather insights from customer interactions to inform product development and improve our offerings, ensuring we continue to meet market demands.

Who You Are:

• Sales-Focused Mindset: Previous experience in a sales engineering or pre-sales role, with a track record of supporting successful sales outcomes.
• Technical Proficiency: Comfort with light coding (e.g., Python, JavaScript) and experience with software integration processes. Experience with REST APIs, ETL tools, and data integration solutions such as Workato, and AirByte is a plus.
• Customer-Centric Approach: Strong communication and interpersonal skills, with the ability to build relationships and influence decision-makers.
• Presentation Skills: Ability to deliver compelling technical presentations and demos to both technical and non-technical audiences.
• Problem-Solving: Analytical thinking with the ability to quickly understand complex customer requirements and propose effective solutions.
• Passion for Technology: A genuine enthusiasm for technology and a desire to stay current with industry trends and advancements.

Nice To Haves:

• Experience with AI and machine learning integrations.
• Familiarity with DevOps practices and CI/CD pipelines. Experience with DevOps tools such as GitLab, and Jenkins is a plus. 
• Knowledge of security best practices for integrations. Experience with security and compliance regulatory requirements such as SOC 2, GDPR, and HIPAA is a plus.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.