Software Implementation Specialist

Company Description

Welcome to AT-PAC! We are pleased to have you as part of our team and hope you will find your employment both challenging and rewarding. AT-PAC is world leading scaffolding manufacturer and supplier offering a high quality and globally certified Ringlock system and supplementary access products to industrial and construction customers across the oil & gas, mining, refining, power, infrastructure, and commercial construction sectors. Established in 1995, AT-PAC has continued to develop its global supply chain, manufacturing, product development, engineering, and technical support to service some of the world’s largest projects with some of the industry’s biggest names. Headquartered in Atlanta, Georgia (USA), AT-PAC has 13 branches located strategically throughout the United States, Canada, Australia, the United Kingdom, and Europe. In addition, AT-PAC has a dedicated quality control and technical management office located in Wuxi, China.

Job Description

• Project Planning: Develop detailed implementation plans outlining all tasks required for successful deployment.
• Customization: Collaborate with clients to tailor Hi-Vis® software to their specific requirements.
• Training: Conduct training sessions for end users to ensure they are proficient in using the new system.
• Troubleshooting: Work with IT departments and software developers to identify and resolve any technical issues.
• Communication: Maintain clear and effective communication with clients, team members, and stakeholders throughout the implementation process.
• Customer Service: Understand and address client needs to ensure a positive experience with the software.
• Technical Proficiency: Maintain a comprehensive understanding of Hi-Vis® software, relevant technologies, and industry standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in software implementation and support.
• Strong technical skills and familiarity with scaffold management software or similar systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and troubleshooting abilities.
• Customer-focused mindset with a commitment to delivering high-quality service.

Preferred Qualifications:

• Experience with Hi-Vis® scaffold management software.
• Project management certification (e.g., PMP, PRINCE2).
• Previous experience in the construction or industrial sector.

Working Conditions:

• This position may require travel to client sites.
• Flexibility to work outside regular business hours as needed.

Technical Proficiency:

• Software Knowledge: In-depth understanding of Hi-Vis scaffold management software, including its features, functionalities, and customization options.
• System Integration: Knowledge of APIs and integration techniques to ensure seamless connectivity between Hi-Vis and other enterprise systems.
• Operating Systems: Familiarity with various operating systems (Windows, Linux, etc.) and their respective environments.
• Security: Awareness of cybersecurity best practices to ensure the software is deployed securely and complies with industry standards.