Software Engineer (L3) - Channels

See yourself at Twilio

Join the team as Twilio’s next Backend Senior Software Engineer (L3). 

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to deliver on our mission to power the future of communications. To keep pace with evolving communication channels, we are looking for a Senior Software Engineer to join our Channels team in the US, who is passionate about designing, developing, deploying and operating software solutions at scale, and wants to help Twilio deliver the best user experience for next-generation communications. Our Channels teams build the onboarding, rich templates and messaging services to power Twilio’s Whatsapp, Facebook Messenger, RCS and other messaging providers. To help build one of the fastest growing products at Twilio, you will be developing a complex distributed platform and will be concerned with availability, throughput, latency, and data integrity. At the core are cloud technologies that enable deployment and management of computing resources globally.

Responsibilities

In this role, you’ll:

• Build highly scalable and distributed services
• Build internal and public REST APIs and Event based systems used by all internal and external Twilio customers 
• Collaborate with a world class geographically distributed team and brainstorm product ideas with product managers, design, and engineers.
• Constantly improve services that power Twilio’s top products and also generate significant revenue
• Truly own the product you work on.  Be responsible for SLA, oncall, incident resolution, customer feedback and participate in blameless post-incident reviews to make our products better.
• Demonstrate strong engagement in the team setting

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of software development experience in at least one object-oriented language such as Java and/or Go.
• Experience designing, implementing, and integrating with REST APIs.
• Experience building and supporting mission critical, performant customer-facing systems.
• Experience working with AWS or other cloud provider services.
• Experience working with relational and/or NoSQL databases such as MySQL or DynamoDB
• Understanding and experience with asynchronous architectures and technologies (Kafka, SQS)
• Excellent written and verbal communication skills
• Experience integrating telemetry and observability tools to monitor and maintain system health and performance

Desired:

• Nice to have: Experience with operations SLO/SLI, metrics and monitoring

Location

This role will be remote, but is not eligible to be hired in the States of CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:

• Based in Colorado Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $138,700.00 - $173,400.00 USD 
• Based in New York, New Jersey, Connecticut, Pennsylvania, Washington State, or California (outside of the San Francisco Bay area): $146,800.000 - $183,600 USD.
• Based in the San Francisco Bay area, California: $163,100.00- $203,900.00 USD.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Applications for this role are intended to be accepted until January 31st, 2025 but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.