Our Opportunity:
Chewy is seeking a Software Engineer III (AI/ML) in one of our hub locations for our customer service technology team. This is a high-profile position that will have exposure across the entire business, influencing the vision and implementation of architecture, design and features for an AI platform. Chewy’s mission is to empower pet parents to make smarter decisions about products for their pets. The role will allow you to act as an Individual Contributor, part of a team of strong engineers building functionality to improve Chewy’s customer servicing capabilities using AI and ML.
What You’ll Do:
- You will participate in working with all the top engineers at Chewy to evolve the architecture direction of all development at Chewy
- You will be responsible for design, development, integrating, training, delivery, fine-tuning and support of large-scale AI/LLM models
- You will be the engineering lead. You will work with the team and other partner teams to define our technical roadmap
- You will drive innovation through rapid prototyping and iterative development
- Coach and mentor engineers on the team
What You’ll Need:
- 10 years of experience in Software Development as a software engineer
- 3+ years of building and designing ML application platforms at scale
- 3+ years of back-end Java experience
- 3+ years of experience with NLP
- 1+ years of experience with Generative AI
- Strong knowledge of Python
- Knowledge of cloud & orchestration technologies (AWS Services, Terraform, Jenkins, etc)
- Knowledge of professional software engineering practices for the full software development lifecycle including coding standards, code reviews, source control management, build processes, testing, and operations
- Strong communication skills as well as experience in mentoring and educating your peers
Bonus (if applicable):
- Master’s or PhD in Machine Learning
- Experience in e-commerce and/or customer service technology
- Experience deploying large scale neural networks in a production environment
Compensation & Benefits:
Our salary range for a Software Engineer III position is $134,500.00 - $214,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
