Social Media & Community Manager

🤠 About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.
That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

🌟 Marketing at User Interviews

• Watch this brief video to learn more about the Marketing team!
• Our Values in Practice
💡 What you’ll do

We are looking for a passionate and creative Social Media & Community Manager to join our team. In this role, you will play a crucial part in building and nurturing our online community, identifying and partnering with community evangelists, enhancing our brand presence, and fostering meaningful engagement across various social media platforms.  
👀 What We're Looking For
There is an amazing community of UX Research, Design & Operations professionals, not to mention all of the other people who do research (PwDR), that we should be engaging with every day. We need a talented someone to help us partner with them to amplify their voices in multiple areas:
Community Engagement
• You can actively engage with the UXR community by responding to comments, messages, and mentions across all social media channels
• You’re building relationships with influencers in the broader community, our power users, and all kinds of UX evangelists to partner with us for virtual events, editorial contributions, and any other type of content that bolsters our community presence
• You’re down to organize and/or host the occasional live stream sessions to connect with our audience, share product insights, and address questions in real-time

Social Media Strategy
• You’re creating and implementing a dynamic social media strategy that enhances brand visibility and engagement
• You’re identifying emerging trends and opportunities within the social media landscape to keep our brand relevant
Social Content Creation
• You have experience building unique, engaging content on LinkedIn, YouTube, Instagram, and emerging platforms such as Blue Sky and others
• You’re developing and curating compelling content that resonates with our audience, including graphics, videos, and interactive posts, from helpful infographics on LinkedIn to podcast shorts on YouTube
• You’re starting thoughtful conversations in UXR online communities within Slack, Reddit, or Discord and able to share UI resources (without being pushy)
Virtual Event/Webinar Experience
• You have experience ideating, organizing, and on-camera moderating of virtual events such as webinars, AMAs with community experts, or half-day virtual events (our YouX event is one such example)
• You’ve worked with internal stakeholders to source or have independently sourced community experts for virtual events • You’re able to strategize on the best and most compelling ways to repurpose virtual event assets across social media to engage the community
• Bonus points if you’re well versed in platforms such as Zoom or Sequel
Analytics and Reporting
• You’re able to monitor and analyze social media metrics to assess community engagement and content performance
• You’re able to turn those insights into regular reports and recommendations for optimizing across social media platforms
Influencer and Affiliate Collaboration
• You have experience partnering with Growth Marketing 
• Help build and maintain relationships with influencers and brand advocates to amplify our reach and community presence
• Coordinate influencer and affiliate campaigns and partnerships that align with our brand values

🤩 About You
• You’re fundamentally curious about, well, everything. You need to want to talk to people and be willing to learn something from them. You also need to understand—instinctively and through data—how to create content that is honest, compelling, and useful to our audience
• You’re just as comfortable in front of the camera as you are behind it
• You’re excited to go on solo fact-finding missions to answer questions, find sources or articles, uncover new forms of distribution, or experiment with those we currently use
• You understand that social media content is more than than a deluge of generic thought leadership across platforms. You have strong creative tendencies and enjoy translating that content into multiple forms (audio, video, images, interactive experiences, etc). You should want to understand complex topics deeply, and push yourself to explain them in fresh yet approachable and unpretentious ways
• Your command of the English language is strong, but you know more words than you choose to use and you know how to keep things short and sweet—because you’re trying to communicate and resonate with people, not show off
🚀 You'll Be Set-up For Success In This Role If You
• 3+ years of experience in social media management, community engagement, or a related role
• Strong understanding of social media platforms, trends, and best practices, especially LinkedIn, YouTube, and Instagram
• Have a portfolio that showcases your published work across platforms (and the data behind its success)
• Have experience writing short-form copy purpose-built for social audience—and are exceptionally good at it. You’re the kind of writer whose work requires minimal edits
• A strong point of view about will (and will not) help companies stand out in social media today and in the future
• Creative mindset with the ability to generate engaging content ideas
• Proficiency in social media management tools and analytics platforms
• Want to win, but do not need others to lose to win
• Take ownership, but are willing and eager to work with others
• Know how to manage your time and energy to stay within scope and meet deadlines
• Passionate about the research industry and committed to fostering a positive online community
• Can’t wait to geek out about all things UX and user research 
🤑 Benefits
• Base salary $100k+
• Annual performance-based bonus
• Equity options 
• 100% premium covered medical & dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 4 weeks of PTO to start + accrue an additional day each year
• Unlimited wellness days. Sick? Doctor's appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave • 401k with $200/month employer contribution
• $250 office setup stipend (in addition to computer provided)
• $250 annual L&D stipend 
• $50/month work from home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Company Retreat

💚 Why Join Us

• We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.
• User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot.
• On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.
• We embrace what makes you, you! We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.