SMB Account Manager

Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square-offering tailored guidance to help merchants reach their goals.
As an Account Manager on our SMB Food and Beverage (F&B) team, you'll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with clients in the food space-understanding their unique needs, crafting innovative solutions, and championing them within Square.
In this role, you'll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you'll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.
You Will

• Be responsible for growing and retaining a multi-million dollar customer base
• Understand Food and Beverage customer needs to help achieve their business goals through Square
• Cross-sell and upsell products based on discovering customer needs
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program through multiple seller touchpoints
• Work with our Sales, Support, and Product teams to ensure customers have the best possible experience across all aspects of Square

You Have

• 2+ years of experience in Sales, Account Management, or a related field
• Experience discovering and closing sales opportunities and building client relationships
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium-sized businesses
• Experience within the Food and Beverage industry is preferred

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on the candidate's work location and may be modified in the future.
Zone A: USD $46.63 - USD $69.90
Zone B: USD $43.37 - USD $65.00
Zone C: USD $39.62 - USD $59.42
Zone D: USD $34.95 - USD $52.45
Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page .
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.