Services Operations Manager, Data Strategy

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Services Operations Manager, Data Strategy  

 Why We Have This Role

Are you a visionary leader passionate about overcoming complex challenges and empowering diverse teams through data-driven insights? We are seeking an analytical and proactive manager who will craft innovative data strategies to elevate operational efficiency within our Services sector. Our Services Organizations comprises 3 areas of the Go-to-Market business: Professional Services, Customer Operations and Customer Success. 

How You’ll Find Success

• Leadership and Team Development: Lead and cultivate a high-performing team of analysts by providing mentorship, coaching, and support tailored to their individual growth trajectories. Create a positive and inclusive team culture that embraces collaboration, creativity, and continuous improvement.
• Stakeholder Engagement: The ability to foster strong, trust-based relationships with key stakeholders, including presenting insights and influencing business strategy at the Director level.
• Cross-Functional Collaboration: The role requires collaboration with various teams such as finance, operations, services, and engineering. Strong interpersonal and teamwork skills are essential for identifying and solving multifaceted problems.
• Data Proficiency: Expertise in data visualization tools, SQL, R or Python, and advanced Excel functions are crucial. This includes the ability to strategize the architecture of data backends and manage reporting solutions.
• Analytical Skills: Strong analytical capabilities to investigate underlying issues, propose data-driven solutions, and develop innovative data strategies that enhance operational efficiency.
• Project Management: Experience in managing large, complex projects suggests a competency in project management, including the ability to handle multiple priorities and timelines effectively.

How You’ll Grow

• Gain an in-depth understanding of the Services businesses to effectively design data strategies that align with operational goals.
• Collaborate cross-functionally with teams in finance, operations, services, and engineering to identify and solve multifaceted problems.
• Deliver actionable data solutions that support daily operations and play a pivotal role in achieving strategic objectives.
• Foster strong, trust-based relationships with key stakeholders to fully understand their business objectives.

Things You’ll Do 

• Collaborate with business leaders to strategically establish performance incentives, aligning metrics and setting appropriate targets to drive organizational success.
• Develop standardized reporting suites that enhance business performance, enabling organizations to independently access and analyze their most critical data.
• Deliver actionable insights to business leaders, helping them address significant operational challenges and implement positive changes.
• Improve the processes within your team for effectively gathering and prioritizing data needs from stakeholders.
• Lead junior team members contributing to your projects, fostering their professional growth.

What We’re Looking For On Your Resume

• 2+ years of experience leading and developing teams of analysts in a fast-paced environment. 
• 4+ years relevant industry experience in sales or services operations, planning processes, and/or associated CRM systems (i.e. salesforce.com or SAP C4C)
• Bachelor’s degree in Mathematics, Statistics, Data Science, or a related field; MBA preferred.
• Proficiency in data visualization tools (e.g., Qualtrics, Tableau, DOMO) and data visualization principles.
• Proficient in SQL and R or Python, as well as advanced Excel functions
• Strong analytical skills with the ability to investigate underlying issues and independently propose solutions.
• A customer-focused mindset, prioritizing the needs and goals of internal teams.
• Experience presenting insights and strategies to Director-level stakeholders.
• Proven ability to engage with Director-level stakeholders to align on and influence business strategy.
• Commitment to creating and scaling efficient processes across teams.
• Experience managing large, complex projects with significant impact on the organization.
• Proven ability to manage multiple priorities and timelines effectively.
• Ability to influence company-wide data governance strategies and lead the development of best practices for scalable reporting solutions.
• Expertise in strategizing the architecture of data backends and report development while effectively resourcing the team based on their strengths.
• Strong coding skills; proficiency in SQL and R or Python, along with advanced Excel capabilities.
• Capable of reviewing and providing constructive feedback on SQL queries. 

What You Should Know About This Team 

• The Data Team within the Services Operations org is composed of passionate data professionals dedicated to leveraging analytics for financial success. The team values collaboration, continuous learning, and pushing the boundaries of data analytics to achieve business objectives.

Our Team’s Favorite Perks and Benefits 

• In-office perks like catered lunch, snack bars, and the ability to bring your dog to work
• Relocation bonus for out of state applicants
• 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
• Qualtrics Experience Program - $1500 annually for an experience of your choosing (eligible after one year)
• Wellness Reimbursement program. All eligible employees will receive a quarterly amount for eligible lifestyle expenses on the 1st of each new quarter.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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