ServiceNow Developer Intern

Join us for a 12-week internship with the ServiceNow team:

About the Team: The ServiceNow team is responsible for implementing, maintaining, and innovating within the ServiceNow platform, a leading cloud-based service management solution. We support various internal departments and work on automation, workflow management, and development to improve operational efficiency. As part of this team, you'll gain hands-on experience in development, scripting, and the ServiceNow ecosystem.

In this internship role, you would: This internship provides an exciting opportunity to dive deep into ServiceNow development. You will play an active role in developing custom forms, automating processes, writing scripts, and implementing solutions using ServiceNow’s platform. Additionally, you will have the opportunity to explore a wide range of development concepts and tools within ServiceNow.

Day-to-day asks are likely to include:

• Writing, testing, and debugging scripts (JavaScript) in the ServiceNow platform.
• Developing custom forms and solutions on the ServiceNow platform.
• Working with ServiceNow modules such as Incident Management, Change Management, and Knowledge Management.
• Collaborating with team members to troubleshoot and resolve issues with existing workflows and processes.
• Engaging in self-study through online learning resources like video tutorials, courses, and documentation to deepen your knowledge of ServiceNow and development practices.

Ideal skills for this role include:

Must-have skills:

• Basic proficiency in programming and scripting languages (JavaScript preferred).
• Familiarity with web technologies such as HTML, CSS, and JavaScript.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Familiarity with databases or SQL queries is a plus.
• Strong interest in self-learning and the ability to take initiative in acquiring new skills.

Nice-to-have skills:

• Experience with the ServiceNow platform or any other IT service management tools.
• Knowledge of RESTful APIs or web services.
• Exposure to Agile methodologies or project management tools.

People skills:

• Strong communication skills to interact effectively with both technical and non-technical team members.
• Ability to work independently and take initiative on learning and projects.
• A collaborative and team-oriented mindset.

Requirements for the role include:

• Currently enrolled in an undergraduate or graduate program, majoring in Computer Science, Software Engineering, Information Technology, or a related field.
•  Applicants must be at least 18 years of age and have completed at least one year of college.
• A track record of student success and potential as demonstrated by GPA, research portfolio, prior work experiences, and/or recommendations from professors.
• Strong motivation to learn independently by utilizing online resources such as learning platforms, YouTube tutorials, and technical documentation.

What’s in it for you:

• You would get exposure to the latest in IT service management and cloud solutions while working on real-world projects. Gain hands-on experience with ServiceNow, an industry-leading platform, and develop your skills in programming, development, and automation. This is a unique opportunity to enhance your technical knowledge while contributing to meaningful projects in an innovative environment.

Location: 100% remote is fine with EST and CST time zones being preferred. Maine or New Hampshire based would allow you to have more interactions on-site at our corporate office in Westbrook, Maine.

Pre-Application Initiative (Optional but Highly Encouraged):
We are looking for candidates who take initiative and are eager to start learning and building their skills even before the internship begins. To help you prepare and demonstrate your commitment to this role, we encourage you to get familiar with the ServiceNow platform. Here are some steps you can take before applying:

1.    Sign Up for a Personal Developer Instance (PDI):

• Visit https://developer.servicenow.com/ to create a new site account or sign in if you already have one.
• Request an instance and select "Xanadu" to match the IDEXX instances we use.
• Note: To avoid your instance from being reset, you must log in weekly.
•  Explore the platform and get familiar with the various features and documentation available.

2.    Create a Learning Account:

• Sign up or log in at https://nowlearning.servicenow.com/ to start exploring ServiceNow’s learning resources.
• Take advantage of the available courses, tutorials, and certifications to build your knowledge of the platform and its capabilities.

3.    Build a Simple Form and Workflow Process (Optional):

• As an extra step to demonstrate your skills and initiative, we invite you to build a simple form and workflow process within your ServiceNow Personal Developer Instance (PDI). This could be a basic process such as a form to submit a service request, a change management request, or any process that demonstrates your understanding of forms, workflows, and scripting within ServiceNow.

What to include:

• A form with fields for user input.
•  A simple workflow to automate the process based on the form submission.
•  Ensure that the form and workflow are functional and can be easily explained during an interview.
• This project is optional but will give you the opportunity to showcase your hands-on skills and initiative, which will make you stand out as a candidate.
• If you choose to complete this task, we would love for you to be prepared to demo your work during the interview.

Please note: These steps are optional and not required for consideration for this internship. However, completing these tasks will help you hit the ground running and show your enthusiasm for this opportunity. Candidates who demonstrate initiative and a passion for learning are highly valued.

Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.  

Let’s pursue what matters together. 

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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