Our Opportunity:
Chewy’s mission is to be the most trusted and convenient destination for pet parents everywhere. You would be collecting and understanding the needs of pet parents and their pet health care partners. By listening closely to their experiences, they help identify gaps and drive innovations that improve our services and products.
We are looking for a Senior User Researcher to join our teams in Bellevue, WA or Boston, MA offices. In this role, you’ll play a key part in advancing Chewy’s veterinary medicine initiatives, focusing on the software for our Chewy Vet Care practices and tools that support veterinary professionals. Your compassion for pets and those who care for them will drive your efforts to improve their well-being. You will collaborate daily with designers, UXR program managers, engineers, and product managers who share a deep passion for pets and their parents. You are eager to uncover new opportunities, impact pet health, and craft the future of User Experience Research at Chewy.
Join our dynamic and fun-loving team of designers, researchers, and builders who are dedicated to making a difference.
What You’ll Do:
- Design and conduct research to address difficult and unclear user needs in emerging or evolving areas.
- Evaluate design solutions for existing concepts that require further exploration or understanding.
- Clearly link your research findings to broader business objectives and goals.
- Collaborate across teams to build consensus and guide efforts in bridging knowledge gaps.
- Identify and champion crucial customer needs and business opportunities to ensure the customer remains at the center.
- Plan, estimate, and perform intricate research projects with precision and care.
- Independently prioritize tasks and demands from various collaborators.
What You’ll Need:
- 5+ years of experience as a UX researcher or in a similar role.
- Delivering high-quality research that has driven relevant results, with case studies showcasing your expertise.
- Ability to clearly communicate and present sophisticated user needs to influence product design.
- Assessing the impact of your research on both customer experience and business outcomes.
- Bachelor’s degree in the social sciences, user research, or a related field, or equivalent professional experience.
- Role requires in-office presence at the local office.
- Occasional travel to Chewy Vet Care (CVC) Clinic locations across the U.S. is expected.
Nice to Have:
- Experience with B2B, enterprise, or internal software.
- Familiarity with health care software.
- Background in service design.
- Experience recruiting hard to reach research participants.
Hub Locations & Work Arrangement:
- Locations: Bellevue, WA | Boston, MA
- Hybrid Model: 2+ days in hub location per week
- Remote: This role is NOT a remote role.
Compensation & Benefits:
Our salary range for a Senior UX Researcher position is $134,500.00 - $215,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly Team Members accrue paid time off (PTO) while salaried-exempt Team Members have unlimited PTO, subject to manager approval. Non-exempt hourly Team Members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team Members will receive six paid holidays per year. Team Members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
