Our Opportunity:
Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, program managers, researchers, and builders, we’re looking for creative and driven talent to join the pack.
We are seeking a Senior UX Program Manager to join the Design Operations team at Chewy. This role will support the Core Product Design & Research team, specifically focusing on our Design System, organization wide process improvement, and design operations support. You will partner directly with UX Senior Leadership to establish design best practices, system and tool governance, and lead the administrative complexity for the team so that researchers and designers can focus on solving customer problems. You will be responsible for defining program achievements, collaborator communications, and roadmap tracking for the Chewy Design System
What You’ll Do:
- Partner with the Associate Director for Design Foundations to define an intake, planning, and roadmap process.
- Partner with Product Designers to plan, document, and report on progress.
- Drive optimization of our scrum-of-scrums design process and reporting mechanism.
- Work closely with cross-functional partners (e.g., UX design, product managers, engineers) to understand their needs and provide them with the right UX partner, mechanism, or support model.
- Day-to-day operations and planning support for the UX Teams, including management of intake, sprints, backlog, retrospectives, and partnering with the Directors on prioritization.
- Facilitate meetings with the team, leaders, and collaborators, ensuring clear next steps and owners are assigned, and resolving conflict as it arises.
- Proactively identify risks, and mitigation plans for those risks, before they become issues; adapt our strategy as needed to minimize project impact
- Own contracts and administrative governance for 2+ UX tools; including budgeting, contract renewals (in partnership with procurement team), and usage documentation or trainings for the team.
What You’ll Need:
- 5+ years of experience as a program or project manager, specifically with focus in UX or UX Research.
- 3+ years of experience leading project delivery for large, cross-functional project teams.
- Previous experience working directly with UX team.
- Experience raising issues, making trade-off decisions, balancing constraints, and communicating risk
- Understanding of UX research, design, and common design processes
- Experience working in a collaborative multi-disciplinary team and working directly with designers, product managers, and engineers
- Excellent communication, presentation, interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Experience with forecasting and budgeting
- Experience with Agile/Scrum
- Experience with Atlassian suite of products; Jira expertise highly preferred
Bonus (if applicable):
- Excellent written and verbal communication skills
- Bachelor’s degree or equivalent professional experience
- Strong process improvement background and experience owning the operations of creative programs
- Knowledge of user experience measurement and setting critical metrics
Hub Location & Work Arrangement:
- Hubs: Bellevue, WA or Boston, MA
- Hybrid Model: 2+ days in hub location per week
- Remote: This is NOT an option for this role.
Compensation & Benefits:
Our salary range for a Senior UX Program Manager position is $129,500.00 - $207,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt Team Members have unlimited PTO, subject to manager approval. Team Members will receive six paid holidays per year. Team Members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
