Our Opportunity:
Chewy is seeking a Senior Technical Product Manager to join the Customer Relationship Management (CRM) team in our Seattle, Boston, Plantation, or Minneapolis office. CRM owns Chewy’s marketing technology and deliver solutions to improve Chewy’s customer facing communications. As a Senior Technical Product Manager on CRM you will build and launch products that directly impact Chewy’s customer communication and deliver active customer growth.
In this role, you will own mobile attribution solutions that support Chewy’s marketing team to measure and optimize mobile marketing strategies. You'll work closely with engineering, data science, and analytics teams to craft and implement the end-to-end solution. You will be seen as the subject matter authority on mobile attribution and be a trusted thought partner on mobile marketing attribution.
What You’ll Do:
- Develop and maintain a product roadmap and prioritized backlog
- Define and analyze measures of success for new features and improvements; translate customer and business insights into clear requirements for product improvements and new features
- Led product discovery sessions with collaborators to identify use cases, document difficulties, and ensure cross-team alignment on product strategy
- Drive innovation through continuous improvement, employing A/B experiments, data analysis, and feedback to iterate on algorithms and product functionality
What You’ll Need:
- Bachelor’s degree or equivalent experience
- 5+ years in technical product management or a similar role leading cross-functional projects, balancing product/business requirements with technical constraints
- 2+ years in mobile attribution or marketing attribution and technologies
- Experience building products to support marketing with first-party and third party technologies
- Strong analytical abilities with experience in using data to drive product decisions
- Ability to clearly communicate technical product details to non-technical collaborators
- Experience owning/driving roadmap strategy and definition
Compensation & Benefits:
Our salary range for a Senior Technical Product Manager position is $134,500.00 - $215,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant. We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
