Chewy is seeking a Senior Technical Product Manager to join our Organization in our Seattle or Boston office. The Discovery product team leads the design, functionality, user experience, and performance of Product Listing Pages (PLPs), including search, browse, brand pages, and cross-site recommendations CX. Our mission is to allow customers to navigate and discover Chewy.com efficiently at scale through automation. By using customer signals and sophisticated algorithms, we strive to understand their intent, driving personalized experiences that increase customer acquisition and retention, leading to higher incremental active customers and net sales per active customer.
In this role, you will lead all aspects of a diverse portfolio of projects within Discovery, from conceptualization to execution, encompassing idea generation, user feedback, prototype testing, and data analysis. You'll work closely with other ML scientists and engineers to build highly scalable, customer-first experiences, using ground breaking AI and ML models to power discovery algorithms. You will be instrumental in delivering technical solutions that drive the discovery of products and services on Chewy.
What You’ll Do:
- Define and analyze measures of success (critical metrics) for new features and improvements; translate customer and business insights into clear requirements for product improvements and new features.
- Use your customer-first approach and expertise in machine learning to guide the development and delivery of outstanding customer experiences across the Discovery platform.
- Develop and maintain a roadmap and prioritized product backlog, ensuring alignment between product vision and both customer and business goals.
- Own the end-to-end product development process, balancing product requirements, with technical feasibility and complexity.
- Drive innovation through continuous improvement, employing A/B experiments, data analysis, and feedback to iterate on algorithms and product functionality.
- Collaborate with machine learning scientists, engineering, design, and analytics teams to deliver features that provide high value, ensuring products meet technical standards and drive measurable impact.
What You’ll Need:
- 5+ years in technical product management or a similar role leading cross-functional projects, balancing product/business requirements with technical constraints.
- Bachelor’s degree or equivalent experience in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics), A Master’s degree in an equivalent is preferred.
- Strong experience in applying machine learning techniques and algorithms in a product setting.
- Strong analytical abilities with experience in using data to drive product decisions.
- Proven track record to handle and deliver highly technical products that are scalable and passionate about our customers.
- Experience owning/driving roadmap strategy and definition.
- Strong business, operational, and technical vision.
- Excellent communication and interpersonal and leadership, with the ability to articulate sophisticated concepts at the executive level.
Bonus (if applicable):
- E-commerce experience preferred.
Compensation & Benefits:
Our salary range for a Senior Technical Product Manager position is $134,500.00 - $215,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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