Senior Survey Researcher

Job Description:

Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We are looking for a researcher to lead survey research and analyses. Your primary focus will be on Product, with some work in Marketing. You will report to the Director of UX and Research, joining a team of mixed-methods researchers. You will be highly hands-on and executional. Our surveys cover a range of topics across a wide array of customers around the globe, so experience with diverse customers is critical. Over the next 6–12 months, the role offers opportunities to expand your skill set and impact via other research methods.

You Will:

• Conduct survey research on specific customer experience and product design issues (e.g., pricing models, concept and usability testing, and segmentation)

• Lead projects end to end, including sample design, questionnaire development and testing, programming, fieldwork, incentives, analysis and synthesis, and communicating with a range of collaborators and stakeholders

• Investigate with deep curiosity the answers to challenging questions, going where you need to get the right data (e.g., original data collection, pre-existing data from our platform, third-party information)

• Work with operational/executional teams to contribute to high-priority reports and to influence decisions

• Help uplevel research plans, QA questions, and assist with data analysis

• Partner with mixed methods researchers and analysts to contribute to reports that involve survey, qualitative, and on-platform data

• Stay connected to survey industry trends and best practices

You Have:

• 4+ years of experience in survey research, including sample design and pre-testing; 2+ years should involve B2C research with customers in multiple countries and in multiple languages

• A deep foundation in sample design, question validation, descriptive statistics, and tests of representativeness

• Experience working with vendors (online and/or intercept providers, translation vendors)

• High proficiency with numerous survey types (e.g., conjoint, paired comparison, multivariate, MaxDiff, audience segmentation, Van Westendrop, NPS, CSAT, values/beliefs scales)

• Expertise with Qualtrics or other survey platforms

• Expertise with formulas in Google Sheets or Excel

• Familiarity SQL, R, or Python

Compensation Details. The starting base salary range for this position is typically $124,000-$155,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

#LI-Hybrid

Our Benefits:

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman’s potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.