Senior Site Reliability Engineer

What is Reach Financial?

Reach Financial is a financial services provider that is helping people outsmart debt for good.

We deliver innovative financial products using modern technology and tools to enable our customers to take control of their debt and de-mystify their personal finances. Our platform empowers our customers to turn their financial goals into a reality.

Reach Financial launched in 2015 and has helped our customers pay off over $1 billion in debt. We offer debt consolidation loans and personal loans, and together these markets represent a $1.5T opportunity. In time, we will expand beyond these products to offer solutions for a variety of our customers’ personal finance challenges.

About the role:

As a Senior Site Reliability Engineer at Reach Financial, you’ll apply software engineering principles to solve complex reliability challenges and enhance operational excellence. You’ll collaborate with Software Engineers, SDETs, Platform, and Product Teams to design, implement, and maintain highly available, fault-tolerant systems that serve millions of Americans. You won’t just maintain systems—you will write production-quality code, automate infrastructure, and build self-healing systems that drive our business forward. If you’re passionate about automation, eliminating toil, and engineering large-scale reliability, we’d love to hear from you.

What you will do:

• Develop software that improves system reliability, scalability, and performance.
• Collaborate with Software Engineers, SDETs, and Platform Teams to design highly available, fault-tolerant systems.
• Build self-healing and auto-scaling systems to minimize manual intervention and eliminate toil.
• Enhance observability by developing custom monitoring, logging, tracing, and alerting solutions.
• Write production-quality code in Python, JavaScript/TypeScript, or other modern languages.
• Design and enforce SLIs, SLOs, and error budgets in partnership with Product and Engineering teams.
• Troubleshoot and resolve complex incidents, applying root cause analysis (RCA) and postmortem processes.
• Optimize cloud infrastructure (AWS, Kubernetes, Lambda, EC2) for cost, performance, and availability.
• Partner with Security teams to ensure compliance and best practices are integrated across all systems and processes.

What you should have:

• 5+ years of experience in Software Engineering or Site Reliability Engineering, focusing on scalability, automation, and reliability.
• Strong coding skills in at least one language (Python, JavaScript/TypeScript, Go, or similar), with experience writing production-quality software.
• Proficiency with CI/CD tools (GitHub Actions, ArgoCD, Jenkins, or similar), integrating security and testing into deployment pipelines.
• Experience with containerization (Docker, OCI) and orchestration tools such as Kubernetes or AWS ECS.
• Deep understanding of observability and monitoring using OpenTelemetry, Datadog, Prometheus, Grafana, or similar.
• Hands-on experience with serverless architectures (AWS Lambda, Step Functions) and event-driven systems (SNS, SQS, Kafka).
• Familiarity with Infrastructure as Code (IaC) (Terraform, OpenTofu, CloudFormation) and cloud-native architecture.
• A collaborative mindset and excellent communication skills, working closely with Software Engineers, PDEs, and Platform teams to drive system reliability and performance.

Nice to haves:

• Experience in financial services or lending.
• Familiarity with compliance frameworks (SOC 2, PCI DSS, or similar).
• Experience optimizing performance and ensuring reliability in relational and non-relational databases.
• Knowledge of Snowflake or other modern data platforms.
• Cloud or platform certifications (AWS, Salesforce, or SRE-related).
• Salesforce development experience (APEX, Visualforce, LWC), or a strong willingness to learn.

What is it like working at Reach Financial?

Our culture is built around advancing our teams, and we are dedicated to the success and growth of every team member. We believe in retaining a high-performing workforce and we prioritize diversity, intellectual curiosity, and continued learning. Our generous benefits packages reflect that. We’ve been hard at work perfecting our product for years, and now we’re growing faster than ever before. Our strong foundation and company culture is readily equipped for this growth, and we believe that with the right people, our products will continue to help customers make real changes in their financial lives.

What benefits will you receive?

• Remote First Culture with optional Hybrid opportunities
• Healthcare, Life Insurance, 401k Match
• Paid Time Off, Paid 12-week Parental Leave
• Disability (short-term, long-term)
• Employee Assistance Program Spending Accounts (Transit/Parking, Medical, Dependent Care)
• Insurance Discounts (home, auto, pet)

Reach Financial is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Location Continental US or Canada Able to attend meetings during EST / CST business hours Willing to travel to NYC periodically (e.g., 1-2 times a year