Senior Salesforce System Analyst

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. 

We are seeking a highly skilled and detail-oriented Senior Salesforce System Analyst to join our dynamic team. This individual will serve as a critical liaison between business stakeholders and our Salesforce platform, focusing on analyzing requirements, optimizing system configurations, and ensuring seamless integration with other business processes. The ideal candidate is a problem-solver with a strong analytical mindset, capable of translating complex business needs into effective Salesforce solutions and aligning technology solutions with business strategies.

What a day in the life looks like:

• Requirement Gathering and Analysis: Conduct in-depth analysis of business requirements across multiple business functions, translating them into clear and actionable functional specifications for Salesforce.

• System Configuration and Optimization: Configure and customize Salesforce to meet business needs, including custom objects, fields, page layouts, workflows, process builders, validation rules, and Lightning components.

• Integration Support: Collaborate with developers and integration specialists to ensure seamless data flow between Salesforce and other enterprise systems (ERP, marketing automation, etc.).

• User Support and Training: Provide expert-level support to Salesforce users and troubleshoot issues.

• Process Improvement: Identify and recommend process improvements to optimize Salesforce usage and enhance business efficiency, including analysis, redesign, re-engineering, and organizational effectiveness.

• Documentation: Create and maintain detailed documentation of Salesforce configurations, processes, and integrations, including change control for requirement artifacts.

• Collaboration: Work closely with cross-functional teams, including sales, marketing, customer success, and IT, to ensure alignment and effective communication.

• Testing and Validation: Develop and execute test scenarios, support UAT, and manage issue remediation to ensure the quality and accuracy of Salesforce configurations and integrations. Facilitate required meetings, obtain sign-off of acceptance criteria, and manage implementation.

• Project Coordination: Lead Salesforce projects, ensuring efficient task management and self-starting initiatives.

• Setup, Configuration and System Maintenance: Participate in the setup, configuration, and system maintenance of the Salesforce platform and potentially third-party add-on solutions.

• Defect and Change Request Management: Identify and assist in managing any defects and change requests.

• Continued assessment of the systems utilized for improved functionality, efficiency, and effectiveness in a growing and changing business environment.

• This is a remote-based role within the U.S. Working pattern is Monday-Friday, 40 hours per week.
   

Help enable those who move goods to do good by contributing your skills and individual viewpoints in a highly collaborative, caring team environment.  

What you bring to the team:

• Bachelor’s degree in Information Systems, Computer Science/MIS, Business Administration, or related field; equivalent experience considered.

• 5+ years in systems analysis or application administration.

• 5+ years as a Salesforce System Analyst or similar role, focusing on configuration and analysis.

• Salesforce Administrator certification required; Advanced Administrator, Platform App Builder, or other relevant certifications preferred.

• Proficient in Salesforce configuration (custom objects, workflows, process automation, Lightning components).

• Familiar with Salesforce integrations and API concepts.

• Strong understanding of sales, marketing, customer success processes, and ERP systems.

• Excellent analytical, problem-solving, communication, and interpersonal skills.

• Ability to translate business requirements into technical specifications.

• Experience with SQL and SOQL is a plus.

• Skilled in documentation, business process analysis, and graphical depiction of business processes.

• Understanding of SDLC methodologies; experience in software solution design, development, and implementation.

• Proficient with Enterprise platform technologies (Salesforce, O365, etc.); NetSuite experience preferred.

• Proficient with tools like SQL, ODBC, MS Office (Excel, PowerPoint, Visio, etc.).

• Efficient task management, self-starter, excellent organization skills.

• Strong customer service orientation, continuous improvement mindset, and good judgment.

Why join us?
 

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. 
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#LI-REMOTE

We believe the future is better when supply chains work better. 

This can only be achieved when we prioritize diversity, equity, and inclusion. It’s better for our people, better for our business, and better for the world.  

That’s why at Infios we cultivate and celebrate our colleagues’ experiences and perspectives, whether they look, think, move, believe, or love differently than us.  We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status.