Senior RevOps Manager (Customer Success, Sales, and Account Management)

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Growth Data & Strategy team is responsible for building the vision, driving data-driven programs, and defining tooling strategies to increase Sales, CS, and Account Management teams' efficiency and effectiveness and improve the experience of businesses that use Square's ecosystem of products.
With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, our goal is to improve both quality of the operations, increase cost efficiency, while fostering innovative solutions (e.g. GenAI).
In this role, you will be supporting - - Sales, CS, and AM teams in strategy definition, optimization of revenue opportunities as well as cost optimizations, alignment with cross-functional stakeholders, and managing major efforts linked to Annual Planning and Long range planning. You will report to the Head of Growth Data and Strategy.
Qualifications

• Manage Annual Planning, and long range planning discussions for Sales, AM, and CS - in strong partnership with the Finance team
• Support in the global strategy definition for Sales, AM, and CS to optimize revenue and costs
• Consult in various program as a GTM and RevOps expert linked to processes, people, and technologies optimizations
• Help achieve the company's revenue and profit goals (e.g. Increase deal and size conversion in acquisition flow and retention of current sellers by improving Seller engagements, driving organizational alignment, accelerating pipelines, and improving the overall efficiency and effectiveness of the go-to-market organization)
• Manage the process to provide feedback to product and marketing teams, based on interactions Sellers had with Sales, AM, and CS
• Demonstrate innovative and creative approach to designing and delivering solutions in the GTM space, by proposing wide-sweeping improvements to our ecosystem and GTM journey
• Identify dependencies, "long poles," "blockers," and execution risks and develop mitigation strategies.
• Partner closely with Sales, Account Management, and Customer Success leaders and - more broadly - develop deep, mutually-beneficial working relationships with various partners and stakeholders, such as Product, Design, Marketing, Finance, Engineering and Data teams

Qualifications

• Manage Annual Planning, and long range planning discussions for Sales, AM, and CS - in strong partnership with the Finance team
• Support in the global strategy definition for Sales, AM, and CS to optimize revenue and costs
• Consult in various program as a GTM and RevOps expert linked to processes, people, and technologies optimizations
• Help achieve the company's revenue and profit goals (e.g. Increase deal and size conversion in acquisition flow and retention of current sellers by improving Seller engagements, driving organizational alignment, accelerating pipelines, and improving the overall efficiency and effectiveness of the go-to-market organization)
• Manage the process to provide feedback to product and marketing teams, based on interactions Sellers had with Sales, AM, and CS
• Demonstrate innovative and creative approach to designing and delivering solutions in the GTM space, by proposing wide-sweeping improvements to our ecosystem and GTM journey
• Identify dependencies, "long poles," "blockers," and execution risks and develop mitigation strategies.
• Partner closely with Sales, Account Management, and Customer Success leaders and - more broadly - develop deep, mutually-beneficial working relationships with various partners and stakeholders, such as Product, Design, Marketing, Finance, Engineering and Data teams