Senior Revenue Cycle Training Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement 
• Comprehensive Benefits
• Career Advancement
• This position pays between $16.00 - $22.35/hr based on experience

The Senior Revenue Cycle Training Specialist collaborates and acts as the primary contact among divisions they support - teammates, leaders, clients, and other customers. The SSRCT will be responsible for accuracy and updating areas including but not limited to Education Station on TEDI, creation/adherence of operational guides, specialized projects, and workflow opportunities.

Essential Job Functions:

• Manage Education Station for appropriate and assigned divisions.
• Communication and Marketing- collaborate with leadership to develop optimization strategies, assist in development of operational guides, and acts as the main communications point of contact in and out of the department for best practice documentation, maintenance and monitoring of department of overall website maintenance, and support of standard operating procedures.
• Maintains training resources specific to their area, including but not limited to system specific operational guide, best practice documents, workday reference guides, payor portal guides, and other miscellaneous guides located in the ‘Workday and General Education’ of the Education Station.
• Responsible for developing and coordinating new best practice guides for any new Electronic Health Record (EHR) system and ensure the documentation maintains content that covers over 80% of the responsibilities, with a goal of 100% at all times.
• Regular audit of established documentation to ensure the training playbook for assigned division is up to date, pulling examples of different scenarios across the various EHR systems to ensure expected outcomes are being achieved.
• Creation, scheduling and producing/support of online/virtual training and events. These can be in the form of office hours or specific events due to changes in best practice documentation/system upgrades.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Job Experience:

• 1 to 3 Years

­­­­Ensemble Required License:

• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire - Company Paid 

Job Experience:

• 3 to 5 years

Education Level:

• Associate’s degree or Equivalent Experience

Other Preferred Knowledge, Skills and Abilities:

• Must have excellent organizational and interpersonal skills, ability to make sound decisions, as well as communication and time management skills.
• Intermediate proficiency in Microsoft Excel and Word.
• Competence in SharePoint, Smartsheet, and project management programs.
• Required Minimum Education - Specialty/Major: Business, Communications, or similar
• Preferred Minimum Education: 4 year/ Bachelor’s Degree
• Minimum Years and Type of Experience: 2 years Administrative or Event/Meeting Coordination
• Other revenue cycle, coding, compliance or business certifications, such as Certification Healthcare Compliance (CHC), Certified Professional Coder (CPC), etc.
• Revenue Cycle training experience preferred

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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