Our Opportunity:
The Sr Program Manager, CS Programs is responsible for large value stream initiatives that lead to a defect free customer experience and seamless execution. This role establishes a pipeline of initiatives for businesses and functions as a single threaded leader for defect reduction associated with the value stream you lead. You will partner directly with both internal to CS and external to CS senior leaders and cross-functional stakeholders to deliver results through improving customer experience, eliminating defects and building processes that scale.
The ideal candidate excels at both Thinking Big and Operating at Depth, demonstrating exemplary skills utilizing data to drive decisions, partnering with business stakeholders to drive prioritization, and turning analyses into action. Strong written and verbal communication skills are required as this role will interface directly with executive leadership, and own prioritization of program initiative needs for your value stream. A successful Sr. program manager has a passion for simplifying complex processes, ability to influence senior executives and has proven results in delivering and managing large scale projects/programs. The leader should have experience with business strategy, operations, and building high-performing organizations. The role provides broad exposure to the strategy, operations, and leaders and will be an entrepreneurial, career-defining role.
What you’ll do:
- Partner directly with senior leadership to influence , prioritize and deliver initiatives across for your value stream.
- Program manage cross-functional initiatives related to change management, seeing the broader connections across value streams.
- Lead recurring business reviews to share team progress, wins, and opportunities through the utilization of data for your specific value stream.
- Establish KPIs and targets along with roadmap to provide accountability and measure success.
- Leverage SME knowledge to influence decision-making to enhance collaboration and achieve shared goals.
- Establish credibility as a trusted partner by providing valuable insights, defects and data-driven recommendations.
- Work with engineering and operations leadership to identify process bottlenecks and build solutions supported by data.
- Responsible for modeling a Lean Culture, as well as mentoring/advocacy across the entire CS network.
- Ensure mechanisms for inspection of the processes within your value stream, which could include regular Gemba walks and process reviews.
- Ability to think out of the box and scale enough to align with current growth projections. Must be flexible, have dynamic and innovative mindset with strong emphasis on customer experience, safety and frugality.
What you’ll need:
- Bachelor's degree in a related field preferred (Technical, Business, Management)
- Six Sigma Black Belt Preferred
- Proven experience delivering large scale initiatives on tight timelines.
- Exemplary written and verbal communication skills using data to recommend and drive actions.
- Strong analytical and problem-solving skills, including experience in statistical analysis coupled with the ability to provide objective feedback and accurate root cause analysis
- Excellent project management skills and experience
- A proven track record of driving change and delivering results.
- Strong written and oral communication skills that allow for effective communication across all levels of the organization.
Compensation & Benefits:
Our salary range for a Senior Program Manager position is $129,500.00 - $207,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, an annual bonus potential, new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending
accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
