We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
About the Role:
The Technical Product Operations team at Cruise applies human intelligence to some of the toughest problems at Cruise.
We provide AI/ML Data Products & Services critical for:
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ML model development, training & testing
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AV performance testing, monitoring & diagnosis, and
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HD map creation, maintenance & routability.
We have a large, globally distributed workforce and are integral to Cruise’s technology development.
In this role you’ll be supporting the team at-large (across all Data Product verticals), primarily focused on Operations Analysis & Operations Enablement.
What you’ll be doing:
Performance analysis & performance management - driving continuous improvement.
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Working with product category and production leads to define KPIs and metrics to measure product performance, cost, quality, and efficiency
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Working with support teams to drive metrication via tooling feature enhancements and data pipeline creation/maintenance
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Building dashboards to provide continuous performance monitoring & reporting
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Digging into key issues with in-depth analysis to prioritize improvement projects across the teams
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Supporting budget planning & execution (Annual Budget Plan, Monthly LE, Special Project Business Cases, etc.)
Managing and enabling vendor/partner performance.
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Conducting Market analysis to continually optimize our vendor mix for price, performance, and scalability - including benchmarking, RFI/RFP management, etc.
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Managing user/group role definitions, access maps, and issue resolution to maintain user access rights and high levels of uptime across a broad user network
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Supporting Contracting and Budget Execution (MSA, SOW, Purchase Orders, Invoice Reconciliation, etc.)
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Leading special projects (e.g., new partner on-boarding, transitions, etc.)
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Driving monthly and quarterly governance mechanisms (QBRs, MBRs) with all partners to drive performance and continuous improvement
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Defining process & tooling requirements for end-to-end production management and product fulfillment; interfacing with engineering teams to drive roadmap priorities and new feature deployments
What you must have:
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Bachelor’s degree in business, operations, data analytics, or a related field
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3+ years of experience in operations analysis, management consulting, supply chain management, or related field
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Very strong communication and collaboration skills
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Advanced SQL knowledge and experience with relational databases
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Experience building data pipelines and delivering robust data analysis
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Experience with process re/design for efficiency and quality improvement
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Experience working with Partners/Vendors in an integrated production or services context
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Program/project management proficiency
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High-level of proficiency in Excel/Google Sheets
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Flexibility, and a willingness to handle ambiguity
Bonus Points:
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Basic Python capabilities
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Prior experience in Autonomous Vehicles, ML Operations, or similar
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Prior experience working with HITL workflows for data enrichment
- Competitive salary and benefits
- Medical / dental / vision, Life and AD&D
- Subsidized mental health benefits
- Paid time off and holidays
- Paid parental, medical, family care, and military leave of absence
- 401(k) Cruise matching program
- Fertility benefits
- Dependent Care Flexible Spending Account
- Flexible Spending Account & Health Saving Account
- Perks Wallet program for benefits/perks
- Pre-tax Commuter benefit plan for local employees
- CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).
- Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
- GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
No Application Deadline
What We Do
Cruise is building the world’s most advanced self-driving vehicles to safely connect people with the places, things, and experiences they care about.
Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale, building all-electric, zero-emission, self-driving vehicles that will help save lives, reimagine cities, reduce carbon pollution, redefine time in transit, and restore freedom of movement for individuals who live in dense urban settings.
Together, we believe our world-class partners, deep resources, and technology approach of testing in a complex urban environment will help to deliver self-driving vehicles at scale.
Why Work With Us
Your work on all-electric, self-driving vehicles will save lives, help the planet, and make cities better. It’s something to be proud of...and it’s career-defining work.
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