Senior Product Manager

About the Role:

We are looking for a dynamic Senior Market-Facing Product Manager with a deep understanding of SMS technology. In this role, you will be the bridge between the market and our product development teams, ensuring that our products meet customer needs and align with industry trends. You will play a key role in driving product strategy, market positioning, and customer engagement.

Key Responsibilities:

• Lead the development and execution of product strategies for SMS-based solutions tailored to the banking industry.
• Act as the primary liaison between the market (customers, sales teams, and industry stakeholders) and internal product development teams.
• Gather and prioritize customer requirements, and translate them into clear product specifications and roadmaps.
• Develop go-to-market strategies, including pricing, positioning, and competitive analysis, to ensure product success.
• Engage directly with customers and prospects to understand their needs, gather feedback, and identify new opportunities.
• Conduct market research to stay ahead of industry trends, regulatory changes, and competitive dynamics.
• Collaborate closely with marketing, sales, and customer support teams to drive product adoption and customer satisfaction.
• Monitor product performance, analyzing data to inform future product enhancements and strategy adjustments.
• Represent the company at industry events, conferences, and customer meetings to promote our SMS and TBD.

Qualifications:

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field; MBA or equivalent experience is a plus.
• 5-8 years of experience in product management, with a strong focus on market-facing roles in SMS technology and/or TBD.
• Proven experience in developing and executing product strategies that drive market success.
• Deep understanding of SMS protocols, messaging platforms, and the unique needs of the TBD
• Strong communication and presentation skills, with the ability to articulate complex concepts to diverse audiences.
• Experience working closely with sales, marketing, and customer support teams.
• Proficiency in using product management and analytics tools such as Jira, Confluence, Google Analytics, or similar.
• Ability to manage multiple priorities and thrive in a fast-paced, market-driven environment.
• Willingness to travel as needed for customer meetings and industry events.

General Duties and Expectations

• Adhere to the Company's Code of Conduct/Ethics.
• Create and maintain effective working relationships with other Company employees.
• Ability to multi-task, prioritize, and manage time effectively.
• Contribute to the professional culture within the office and the company overall.
• Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors.
• Ensure security of information in all matters pertaining to company, client, and consumer information.
• Ability to travel for in-person meetings at least four times a year.

About Solutions by Text

Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX  with remote teams and offices throughout the United States. 

Game-changing Technology Built for Growth

Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.

Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business.  Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.