Senior Product Manager - Cloud Services

Job Title: Senior Product Manager – Cloud Services

Location: Boston, MA headquarters (Seaport District) or Marlboro, MA 

The Position 

We are seeking a Senior Product Manager for our cloud services teams to manage our cloud scale enterprise file services throughout the product lifecycle, gathering and prioritizing product and customer requirements, and working closely with engineering to continue delivering best-in-class products.  The product manager is the voice of the customer inside Nasuni and will need to be passionate about customers and the specific problems they’re trying to solve.  We’re looking for someone who loves technology, in particular the challenges of defining and building solutions around storing, protecting, and collaborating on files. This person will report to the Director of Product Management. 

As a Senior Product Manager, you will… 

Lead Product Definition 

• Map the industry landscape and competitive feature sets of best-in-class file data services products to Nasuni’s current capabilities. 
• Conduct qualitative and quantitative research to translate the needs of the market and customers into a compelling and successful product and provide evidence-based prioritization of file data services feature sets. 
• Analyze past performance to determine areas of investment and refine go-to-market strategies to help Nasuni maintain its position as a best-in-class solution. 
• Juggle multiple priorities and make trade-off decisions when timeline, specs, and/or budget don’t align. 
• Drive detailed requirements of feature sets with prioritized features and corresponding justification such that the development team has clear guidelines and success criteria for implementation. 
• Develop best practice guides for the Sales and Customer Success teams on Nasuni features and partner solutions. 
• Work with engineering teams to develop reporting, insights, and operational metrics to measure customer experience providing insightful recommendations to the business. 
• Educate the Sales and Marketing teams on the value prop, differentiation, market strategies, and other knowledge necessary to be successful in the go-to-market. 
• Configure and validate Nasuni’s global file system with key technology partners and develop best practices guides for the Sales and Customer Success teams on these solutions.

Be the Product Evangelist 

• Develop reference architectures combining 3rd party tools and Nasuni APIs for use by our customers.  
• Develop reference architectures for external use by our customers. 
• Create technical guides and best practices documents (e.g., product requirements, FAQs, Do’s and Don’ts, Cheat Sheets, etc.) for internal use by Sales, Engineering, Support, and Professional Services. 
• Develop and deliver demo scripts and how-to videos making it easy for our customers to adopt our solutions. 

Delight Our Customers 

• Work with customers to analyze their use of critical file data services functionality. 
• Canvas existing partners and prospects to understand their current and emerging use of critical file-consuming applications. 
• Stay current on customer needs and trends in cloud platforms.

Manage Cross-Functional Programs 

• Work closely with engineering scrum teams during product development cycles. 
• Coordinate meetings with internal and external teams to manage milestones, requirements, schedules, and technical issues. 
• Represent the needs of Engineering, Business Development, Sales, and Marketing to make technical architecture decisions and time-to-market trade-offs. 
• Understand the competitive landscape and assist Sales and Marketing in positioning Nasuni’s technology and integrated solutions against the competition in the market. 

Skills + experience we look for are...

• 5+ years’ experience in Enterprise Software Product Management with 10+ years’ overall work experience. 
• Agile Scrum experience. 
• Proven experience managing cloud-based products and services.
• Strong understanding of cloud computing technologies, including IaaS, PaaS, and SaaS.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with cloud storage solutions and data protection strategies.
• Strong written and verbal communication skills. 
• BA / BS in Computer Science or another technical field preferred. 
• Experience with enterprise file services and collaboration tools preferred.
• Knowledge of cloud security best practices is preferred.

The ideal candidate is/has... 

• Able to understand with technical depth the design and performance optimization of the data path in storage products or distributed systems. 
• Able to understand with technical depth the use of IaaS and PaaS from the major hyperscalers
• Able to understand technical architecture and work with engineering teams to guide them on product design. 
• Highly motivated, and able to ramp up quickly on SW/HW architectures. 
• Ability to assess customer needs and translate them into product requirements. 
• Confidence to champion ideas and solutions and raise issues across the organization. 
• Customer-first sensibility and passion for ensuring their success. 
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks. 
• Excellent listener. A desire to learn and adapt to new concepts and technologies. 
• Ability to be trusted with sensitive or confidential information. 
• Willingness to travel as needed and occasionally be accessible by phone during off-hours to help resolve customer or partner issues. 

Why Nasuni?

With the world’s only cloud-native global file system at its heart, Nasuni delivers a file services platform built for the cloud that combines the performance of local file servers with the scalability and durability of cloud storage, all at about half the cost of traditional file infrastructures. Users can migrate NAS silos to the cloud storage of their choice for on-demand capacity expansion, built-in backup, instant disaster recovery, multi-site file sharing and a system that can span continents. Nasuni operates globally from its worldwide headquarters in Boston, Mass., USA. We will consider remote or hybrid employees as well as candidates based in our Boston, Marlborough, MA or Cary, NC offices. #LI-Remote

Why work at Nasuni?

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US.  Benefits packages generally include:

• Best in class employee onboarding and training
• “Take What You Need” paid time off policy
• Incentive stock options
• Comprehensive health, dental and vision plans
• Company-paid life and disability insurance
• 401(k) and Roth IRA retirement plan
• Generous employee referral bonuses
• Flexible remote work policy
• 10 Paid Holidays
• Wide array of wellbeing offerings
• Pre-tax savings accounts with company contributions
• Great team culture and social activities
• Collaborative workspaces
• Free on-site fitness centers and stocked kitchens in select office locations
• Professional development resources

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.