Senior Product Designer, Peace of Mind

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Job Overview
T-Mobile is seeking a Senior Designer, Peace of Mind, to create beautiful, smart, and thoughtful user and product experiences that meet the needs of T-Mobile business customers.

You will contribute to the product design team and uphold best practices in user experience design for our customers. You will build alignments around features and implement design thinking with a deep understanding of how to marry the needs of our business customers with digital experiences that deliver. The successful candidate will guide 1-3 user experience designers.
Please include your portfolio with your application. Your portfolio should show examples of the user-centered design process, design thinking, as well as your final design solutions.

Job Responsibilities:

• Guide a small team of designers to ensure high-quality output, including sharing a vision of the team and providing feedback and direction on their work
• Own individual designs for key UX project flows.
• Establish, evolve and evangelize design strategy across the company.
• Communicate best practices for design and reasoning behind UX decisions to key stakeholders.
• Provide constructive feedback on peer designs. 
• Produce sketches, workflow diagrams, wireframes, prototypes, design guidelines and style guides.
• Build and maintain collaborative partnerships across product, research, and technology functions 
• Champion and cultivate an inclusive culture with a respectful and collaborative work environment
• Implement Product Development Lifecycle (PDLC) best practices along with the product management team’s specific approaches
• Display strong consulting and collaboration skills
• Identify potential scope risks and mitigate and escalate as needed
• Create detailed use cases, supporting functional requirements, workflows, user stories, and acceptance criteria.
• Leverage problem-solving skills to ensure project plans deliver on the purpose and maintain key project documentation
• Ability to work hand and hand with project and product managers to plan, create and execute projects with success
• Lead product demos to clients and key stakeholders
• Comprehensive understanding of waterfall and agile methodologies
• Demonstrate organizational agility to adapt to changing demands
• Experience with creating user workflow diagrams and wireframes to attain agreements from stakeholders

Qualifications:

• 5+ years experience as a Product Designer or UX designer with demonstrated experience working with product management teams
• 2+ years experience working with Figma
• Knowledge of waterfall and agile working methodologies

• Ability to communicate concisely across technology and business teams
• Excellent communication skills
• Comfortable presenting to stakeholders at various organizational levels
• Comfortable navigating ambiguity in a complex enterprise environment with a solution-oriented attitude

• Superb attention to detail and quality control
• Proficiency in current design and prototyping tools and ability to learn new ones as projects require
• Demonstrated analytical, problem-solving, outstanding organization, and time management

Preferred:

• Scrum experience or certification a bonus
• Enterprise transactional UX experience design complex transactional flows for end users (customers or internal customer support)
• 2+ years experience working as a product manager or as a UX designer working closely with product managers and technical stakeholders to articulate front-end functional requirements
• Strong UX/UI background with an ability to uplevel design deliverables from other team members
• Strong foundations in JIRA and Asana

Education:

• Bachelor's Degree Computer Science or a related field. (Required)

Work Experience:

• 4-7 years Related working experience.

Knowledge, Skills and Abilities:

• User Experience Design ()
• Communication ()
• Presentations ()
• Analytics ()

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's Commitment

Base Pay Range: $97,300 - $175,500

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ306693¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.