Senior Product Designer - EX/CX

Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Duration: 40 hours/week on-going duration

What you will be doing

• Executing on innovative and engaging digital products that delight customers and drive business results. Working within cross-functional product development team(s) – producing deliverables and artifacts, including requirements visualization, participatory design, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, and visual designs
• Providing feedback and direction to ensure intuitive and innovative solutions and driving consistency following established experience design principles and guidelines – in compliance with the design systems and branding
• Partnering with UX researchers and other product leaders to test and optimize the end-to-end digital experience
• Assessing and optimizing the performance of new existing products and services by conducting/participating in usability testing and interpreting analytics data
• Presenting work to product stakeholder and leadership teams
• Partnering with the development and design system teams to ensure design solution is implemented correctly and consistently
• Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users

Your background

• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
• Prior work history designing for employee and customer experiences (EX/CX)
• Experience building tools for internal employee teams that serve external customers
• You're a self-starter who is comfortable pushing back and are open to feedback
• You're a relationship builder with high integrity
• Ability to work independently and collaboratively

Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.