Senior Operations Manager

Title: Senior Operations Manager

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Senior Operations Manager that strives to lead big picture projects and initiatives alongside a stellar team.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role:

This role would be working directly alongside the Operations Lead as well as the Executive leadership team in driving key business projects and initiatives. These projects and initiatives will require this role to effectively coordinate and communicate with multiple departments, identify bottlenecks, and collaborate with key stakeholders to define the best path forward for continued scalability and growth. The Operations team is growing quickly and will require this candidate to have a desire to aid in the development and growth of more junior team members by way of mentorship and training. The ideal candidate is someone who feels there is no problem that feels unsolvable, has working knowledge of how to use data to drive strategic and tactical initiatives, and the ability to communicate effectively across a variety of personalities and skillsets

Key Responsibilities:

• Gain deep understanding of automated and manual processes that sustain Prompt team

• Drive key projects and initiatives alongside the Leadership team

• Present solutions and ideas to immediate process disruptions to key stakeholders

• Research and define bottlenecks within company processes and workflows

• Develop and implement scalable processes across departments and companies

• Review projects and work of Operations Associates and Analysts

• Assist in training and mentoring new team members

• Utilize data to backup strategic projects and initiatives

Minimum Requirements:

• 3-5 Years experience in Operations Roles or Operations adjacent roles

• Educational background/degree in a relatable STEM or Business field

• Seasoned Project Management Skills

• Exceptional organizational skills

• Outstanding written and verbal communication skills

• Strong attention to detail

• Ability to analyze large sets of data to identify trends, areas of improvement, and actionable insights using scripting, database languages, and spreadsheets

• Proficiency in the following Software/Tools:

  • Microsoft Excel / Google Sheets

  • CRMs (HubSpot, Salesforce, Zoho, etc.)

  • Project Management Softwares (Asana, Trello, etc.)

• Proactive, self-motivated, and self-directed, with the ability to learn quickly and autonomously

• Comfortable with frequent context-shifting and ranking task priorities

Preferred - Nice to Haves:

• Programming experience 1-3yrs (Python, JavaScript, SQL, etc)

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Credits for online and in-person fitness classes/gym memberships

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees

Prompt Therapy Solutions, Inc is an E-Verify Employer.