Senior Manager, UX Design

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes for patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

As a Senior UX Manager, you will play a pivotal role in elevating design as a strategic function, partnering closely with product, engineering, and executive teams to shape experiences that set a new standard for usability and innovation in healthcare. You’ll lead high-impact initiatives, optimize workflows, and ensure design thinking is embedded at every stage of product development. You’ll not only drive next-gen, consumer-grade UX but also empower your team to think beyond execution – developing them into strategic decision-makers who define, rather than just follow best practices.

As a Senior Manager of UX, you will:

• Lead at a high level, influencing product, engineering, and executive decisions.
• Redefine what’s possible in healthcare UX, pushing the industry toward best-in-class, next-gen experiences.
• Empower a world-class design team, giving them the tools to lead, innovate, and drive meaningful change.
• Shape a culture of strategic thinking, ensuring design is a driver of business success, not just execution.
• Lead transformative UX initiatives that redefine industry standards, drive groundbreaking innovation, and create meaningful, user-centered experiences that make a lasting impact.

Success in this role looks like:

• Within the first 90 days, success will be measured by stakeholder feedback, deeper design integration, and improved operational efficiency.
• Within the first 6 months, success will be measured by faster iterations, stronger incorporation of user insights, and smoother mid-project pivots that directly enhance product outcomes.
• Beyond six months, success will be measured by design’s ability to drive best-in-class UX, set industry standards, and create tangible product improvements that redefine user expectations.

You should get in touch if:

• You have 7+ years of design experience in a design environment (in-house, agency, or relevant industry), with 5+ years of managing people.
• You bring deep expertise in at least two core UX areas (research/strategy, system design, interaction design, visual design) and strong capabilities in two others.
• You have a portfolio that demonstrates industry-leading work, showing how you’ve driven impact through design strategy and execution.
• You know how to balance high-level vision with tactical execution, helping teams scope work effectively and prioritize learning, not just delivery.
• You have experience in complex systems and applications, knowing how to simplify the complex and create delightful, intuitive experiences.
• You are an advocate for collaboration, working closely with product and engineering to ensure design is a driver of business outcomes, not just execution.
• You are excited about shaping the future of healthcare UX – bringing the same level of quality and innovation seen in leading consumer products to an industry that desperately needs it.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $170,000 to $220,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.