Senior Manager, Transformation Office Advisory

West Monroe is currently seeking a Senior Manager to join our Operations Excellence practice within our Transformation Enablement & Outsourcing Advisory (TEOA) discipline.

This person will bring expertise supporting clients through large-scale transformation initiatives to ensure value capture and adoption of transformation efforts by establishing a central transformation office with distinct functions to drive delivery orchestration, change management, enterprise architecture, vendor management, and value realization.

TEOA consultants deliver comprehensive solutions that transform operations through strategic sourcing, effective transformation management, and optimizing people, process, and technology. Candidates should also have experience in helping to develop and/or enhance supporting methodologies and tools, as well as integrating these with other consulting solutions (e.g., technology and vertical practices).

What you’ll do: 

• Conduct transformation readiness assessments, advise on current state and ideal state of existing transformation offices, and stand-up transformation offices to execute and sustain change.
• Serve as a delivery leader on engagements of moderate to high complexity and scale, communicating with client sponsors directly without oversight, and exemplifying engagement management, client relationship, client satisfaction, risk management, and delivery team management skills. 
• Oversee engagement scope, budget, deliverables, profitability, work management and reporting, change management, vendor management, and team development. 
• Partner with discipline leadership to drive firm direction and strategy for functional area.
• Collaborate with industry practice leaders to develop tailored go-to-market approaches.
• Remain up to date on relevant technology, build methodologies, and oversee quality assurance and toolsets used within the practice.  
• Position self as a ‘go-to’ for farming and/or business development opportunities by partnering with other West Monroe practices to cross-sell capabilities to our clients, originating multiple projects, leading complex pursuits, and identifying competitive threats or market trends that require preparation.  
• Develop SOWs and pricing tools to ensure projects are profitable, scope is feasible, and the project poses no reputational risk to the firm. 
• Author white papers and deliver presentations (internal and external) on innovations, best practices, and methodologies. Gain visibility and build West Monroe brand through interviews, writing articles, and/or providing quotes for trade journals. 
• Lead and mentor Managers, Senior Consultants, and Consultants day-to-day in personifying West Monroe values with clients, on project teams, and within individual relationships.  
• Career Advisor for at least two Consultants – actively participating in the performance expectation and management process. 
• Actively engage in recruiting, interviewing, and selecting campus and experienced new hire consultants. 

 What you’ll bring: 

• Bachelor’s degree or equivalent experience required. 
• 8+ years of experience in various aspects of program/portfolio management, transformation office (TO), and project management office (PMO) operations; at least 2-years in a business or technology consulting environment.
• At least 2 years of people management experience including leading teams of consultants and analysts across multiple workstreams and projects.
• Clear understanding and experience in program and portfolio governance approaches (including but not limited to PMI, waterfall, iterative, Agile, Scrum, and SAFe).
• Experience leveraging program and portfolio management tools such as MS Project, Planview, Clarity, and Smartsheet.
• Expert program manager with extensive experience managing multiple projects including developing work plans, project scopes, pricing estimates, budget management, issue and risk management, and presenting deliverables.
• Business development experience including farming leads and assisting in managing the sales process – pursuit strategy, client development cycle and tools, proposal development, fee and profitability planning, and contract management.
• Highly experienced in developing work plans, project scopes, pricing estimates, and presentations to assist in selling work to clients. 
• Exceptional written and verbal communication skills including the ability to create impactful and concise executive stakeholder-ready deliverables, and polished client-facing oral communication skills. 
• Strong data visualization and analysis skills; comfortable using tools like Excel to analyze data and present key insights in a compelling way. 
• Highly proficient in Microsoft Office Suite (Excel, PowerPoint, Word). 
• Demonstrated success within one or more of West Monroe Partners’ core industries including Private Equity, Consumer & Industrial Products, Healthcare (payer/provider), Life Sciences, High Tech & Software, Utilities, Insurance, and/or Banking. 
• Ability to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives. 
• Ability to travel up to 50%.  

​West Monroe’s Operations Excellence practice is focused on driving value from strategy through execution—not merely pointing to best practices and standards.  We enable clients to realize the enduring benefits of IT, business, process, and organizational optimization by delivering real, sustainable adoption.  Our solutions focus on value creation through the lenses of people, process, and technology across functional transformation and related platforms, productivity, and transformation enablement. Each consultant within our Operations Excellence practice is aligned to one of four focus areas including Financial Management, Productivity, Supply Chain Management, and Transformation Enablement and Outsourcing Advisory.