Senior Manager, Platform Engineer

Senior Manager, Platform Engineer
Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs.
We are seeking Platform Engineers who are passionate about creating seamless collaboration experiences. As part of a team that's leading the next wave of unified communication services, you will play an integral role in the design, implementation and support of video conferencing and collaboration tools with a strong focus on simplification via automation. As a Platform Engineer, Senior Manager, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One. This role combines technical expertise with leadership, where you will champion and drive innovation while ensuring that all of our solutions remain secure, reliable and compliant.
General Responsibilities:

• Lead a portfolio of diverse technology projects and a team of engineers with deep experience in Saas products, building integration with internal solutions to create enterprise grade solutions
• Work with product owners to understand desired application capabilities and testing scenarios.
• Formulate a roadmap, prioritize work for the team, and build compelling longer term strategies
• Work within and across Agile teams, SaaS vendors to design, develop, test, implement and support technical solutions
• Lead the craftsmanship, availability, resilience and scalability of your solutions
• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community, Continuously improve software engineering practices
• Implement automation to elimination or prevent manual processes
• Manage and maintain strong relationships with our vendors and ensure that they are meeting expected service levels and performance goals.
• Work with product owners and stakeholders to business needs and recommend solutions
• Effectively communicate across team, product owners, stakeholders and vendors to address business needs
• Identify opportunities for process improvements and collaborate with product owners to provide innovative ideas and insights in the design of new solutions
• Continually research, test and stay up-to-date on new feature a functionality released from internal teams and or vendors
• Be a talent magnet - recruit, motivate, mentor, and lead talent to be their best.
• Document Platform architectures and features; Work with vendors to understand architecture and suitability to Capital One standards. Work closely with the Architecture team to align the platforms to the latest architecture and configuration.
• Support and improve operational processes such as governance, audit, legal & retention practices and standards
• Encourage innovation, automation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization and diversity to a legacy process
• Develop, and utilize best practices to enhance the overall user experience of the platform

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 8 years of experience supporting enterprise SaaS Collaboration products, such as Slack, Zoom, Microsoft Teams, Webex, or Gsuite
• At least 3 years of experience with network infrastructure, including firewalls, proxy and network security
• At least 3 years of experience with AWS
• At least 4 years of experience in a technical leadership role overseeing strategic projects

Preferred Qualifications:

• Bachelor's degree
• 2+ years of experience in Agile practices
• 2+ years of experience in scripting languages (Python, JavaScript, or Powershell)
• Relevant certifications in Unified Communication technologies (e.g., Microsoft Teams Certified Engineer, Zoom Learning Center)

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $193,000 - $220,300 for Sr. Lead Platform Engineer
Plano, TX: $175,500 - $200,300 for Sr. Lead Platform Engineer
Richmond, VA: $175,500 - $200,300 for Sr. Lead Platform Engineer
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).