Senior Manager of Operations & Business Applications

About Us:

SquareWorks Consulting is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Automate: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimization services, and ongoing support.

We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At SquareWorks Consulting, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs.

Job Summary

We are seeking a Senior Manager of Business Applications & Operations to join our team. This will be a strategic and hands-on leader responsible for owning and optimizing the tech stack that enables our business to operate efficiently. This role is ideal for a systems-driven operational leader who thrives in fast-paced environments, ensuring business processes remain efficient, scalable, and aligned with company objectives. As the first dedicated Business Applications hire at this level, this individual will play a pivotal role in shaping how we leverage technology, streamline operations, and maintain a high standard of execution across teams.

Key Responsibilities: Business Applications Strategy & Management

• Own and administer critical business applications, including Salesforce, NetSuite, Microsoft Office 365 (SharePoint, Teams, etc.), HappyFox, Jira, DocuSign, Breezy, Recurly, Asana, Grasshopper, Slack, Zoom, and BigTime.
• Lead system implementations, migrations, and enhancements, ensuring seamless adoption and alignment with business goals.
• Define and drive the business applications roadmap, identifying and prioritizing technology needs in collaboration with leadership and key stakeholders.
• Partner with functional leaders across Sales, Marketing, Partnerships, Customer Experience, Finance, Product, and Engineering to optimize workflows, automate processes, and improve data integrity.
• Oversee system governance, ensuring data security, compliance, and system performance standards are met.
• Maintain inventory of company laptops and proactively assess purchasing needs. Monitor IT needs in partnership with our managed service provider.
• Own and manage external vendor and contractor relationships, ensuring high-quality service and alignment with company needs.

Operational Excellence & Process Optimization

• Serve as a key operational leader, ensuring that business processes across the company remain scalable, efficient, and aligned with company strategy.
• Support teams by implementing best practices in systems management, business automation, and data flow across platforms.
• Establish and manage an intake and prioritization process for system enhancements and process improvements, ensuring alignment with business goals.
• Drive cross-functional initiatives to streamline, document, and improve operational processes.

Leadership & Team Oversight

• Build and scale the Business Applications function, including hiring, developing, and retaining top talent as the team grows.
• Foster a culture of continuous improvement and collaboration, ensuring the team is aligned with business priorities and empowered to drive impact.

Security Compliance & Risk Management

• Oversee SOC2, GDPR, and HIPPA compliance, ensuring all controls, deliverables, and evidence collection processes are maintained.
• Partner with IT, Security, and Compliance teams to ensure all systems are secure and adhere to internal policies and external regulations.
• Own the response process for IT security questionnaires from customers and prospects, leveraging compliance knowledge bases to provide accurate and efficient answers.
• Work with the Engineering team to conduct and improve annual control tests, including disaster recovery, incident response, and risk management initiatives.
• Point of contact for all compliance inquiries; Ensure all employees are properly trained and aware of security compliance responsibilities.

Qualifications

• Bachelor’s degree or equivalent experience in Business Systems, Operations, Information Technology, or a related field.
• 7+ years of experience managing business applications and operations, with demonstrated leadership in owning company-wide systems.
• Strong understanding of Salesforce, NetSuite, and business automation tools; experience implementing new platforms is a plus.
• Proven track record of optimizing and scaling business processes through technology.
• Experience in cross-functional leadership, working closely with stakeholders to drive operational improvements.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously.
• Familiarity with SOC2, GDPR, and HIPPA compliance, risk management, and security best practices.
• Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced environment.
• Ability to effectively communicate complex technical concepts to non-technical stakeholders.

This role is an opportunity for a hands-on leader who is passionate about systems, process optimization, and operational excellence to have a lasting impact on our company's growth and efficiency.

Compensation & Benefits 

• Competitive compensation 

• Competitive healthcare benefits 

• Unlimited vacation 

• Internet allowance 

• Home office expense reimbursement 

• 401(k) employer contributions 

• Birthdays off 

• Charitable contribution program