Senior Manager, Fraud Operations

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

We are seeking an experienced and highly motivated Senior Manager, Fraud Operations, to play a critical role in further developing and leading our fraud risk management program. As a key member of the risk management team, you will be responsible for establishing and maintaining a robust fraud prevention and detection framework for our revenue-based financing products; minimizing losses due to fraudulent activity. You will collaborate closely with various departments, including Operations, Legal, Compliance, Technology, and Analytics, to identify and mitigate fraud risks across the organization. This is a unique opportunity to build and shape the fraud risk program at a growing company in the dynamic small business lending space.

Responsibilities:

• Develop and Implement Fraud Risk Management Program:

  • Design, implement, and maintain a comprehensive fraud risk management program tailored to the specific risks associated with revenue-based financing for small businesses.

  • Establish fraud risk assessment procedures, conduct regular assessments, and propose remediation plans for identified vulnerabilities.

  • Develop and maintain fraud detection and prevention policies, procedures, and controls in alignment with industry best practices and regulatory requirements

  • Monitor industry trends and regulatory changes to ensure the program remains up-to-date and compliant.

• Cross-Functional Collaboration

  • Partner with Operations, Legal, Compliance, Technology, and Analytics teams to ensure effective fraud prevention and detection measures are integrated into all business processes.

  • Work closely with the technology team to implement and optimize fraud detection systems and tools.

  • Collaborate with the analytics team to develop fraud data ingestion and modeling strategies.

  • Collaborate with the business intelligence team to develop and monitor key performance indicators (KPIs) and reporting dashboards to track fraud trends and program effectiveness.

• Training and Awareness:

  • Develop and deliver fraud awareness training programs for employees across all departments.

  • Create and maintain training materials and resources to educate employees on fraud risks, red flags, and reporting procedures.

  • Promote a culture of fraud awareness and encourage employees to actively participate in fraud prevention efforts.

Role Requirements:

(Even if you don’t check every box, but see yourself contributing, please apply.)

• 5+ years of experience in analysis and development of fraud policies, standards, regulatory risk, procedures, enterprise level performance-based reporting, and executive level communications

• Experience in the consumer, commercial or small business financing industry.

• Exceptional leadership skills that inspire and motivate teams, combined with an empathetic and thoughtful approach.

• Proven ability to build strong, inclusive relationships across teams and stakeholders.

Nice to have:

• FinTech experience, with a strong understanding of its unique challenges and opportunities.

• Familiarity with Revenue Based Financing, including underwriting and customer onboarding processes.

• A track record of working in organizations that emphasize innovation, customer-centric problem-solving, and driving business value through data and technology.

Forward Financing Core Values:

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a financial technology company based in Boston, Massachusetts with an operational hub in Santiago, Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $3.2 billion in funding to more than 67,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

U.S. Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

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