We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
As a Senior Lead, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on mid-stage collections. You will teach and mentor representatives to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness.
Responsibilities:
- Manage a team through KPIs maximization, operational structure, and collections strategies
- Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and KPI reporting
- Identify and recommend dialer and operational improvements to help maximize results
- Increase the representatives productivity through best practices and coaching
- Build strong relationships and understand the needs of business partners
- Help with new hire interviews, make hiring decisions and manage the onboarding process for all new hires within your department and function
- Conduct one-on-one meetings, coaching sessions, and performance reviews
- Perform additional functions as assigned by direct manager
Requirements:
- 5 or more years of leadership experience in B2B Collections
- Familiarity with loan operations or the lending industry
- Expertise in building strong relationships with internal and external business partners
- Ability to quickly resolve problems and adapt to changes with ease.
- Experience making data driven decisions
Compensation:
The budgeted annual salary range for this position is $76,000 to $98,800. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
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