Senior Enterprise Applications Engineer (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
We are an innovative managed cloud service provider seeking an experienced Enterprise Application Engineer to lead the development, maintenance, and operation of enterprise application standards and systems. This role is pivotal in ensuring our applications and infrastructure, including databases, networks, and hosting solutions, are optimized for high availability and reliability. The ideal candidate will design detailed configuration parameters, develop custom extensions and workflows, and collaborate closely with technical and engineering teams to deliver seamless, scalable solutions.
Key Responsibilities:

• Provide systems maintenance and support for a diverse portfolio of Software-as-a-Service (SaaS) applications, including Microsoft Office 365, Project Insight, Monday.com, TalkDesk, Atlassian Suite, Google Workspace, and Lucidchart.
• Design and enhance business application solutions, including modifying existing systems to meet evolving organizational needs.
• Conduct rigorous application testing during upgrades and enhancements, documenting system configurations, processes, and best practices.
• Define and manage user access groups to ensure security and operational efficiency across assigned applications.
• Monitor and address user requests and system issues, serving as a Tier 3 escalation point for Helpdesk Support Technicians.
• Evaluate software purchase requests, recommending cost-effective solutions that align with internal customer requirements.
• Develop and maintain user guides, FAQs, and documentation of common resolutions.
• Review application stacks to identify opportunities for consolidation, retiring redundant resources, and optimizing performance.
• Implement automation solutions to streamline operations, improve application adoption, and enhance efficiency.

Required Qualifications:

• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field
• Experience with systems maintenance and support for a diverse portfolio of Software-as-a-Service (SaaS) applications (Ex; Microsoft Office 365, Project Insight, Monday.com, TalkDesk, Atlassian Suite, Google Workspace, Lucidchart, etc)
• Experience partnering with stakeholders to understand and capture business requirements
• Proven ability to learn and master technical aspects of enterprise applications, with experience in similar technology, managed service, or similar environments.
• Experience collaborating with both technical and non-technical stakeholders.
• Demonstrated ability troubleshooting and resolving complex technical issues with minimal supervision.

Preferred Skills:

• Minimum of 2 years of experience managing large-scale enterprise applications.
• Familiarity with Azure Power Apps, Power Automate, and ServiceNow.
• Knowledge of project management principles and methodologies.

USD 90,100.00 - 150,100.00 per year
Compensation:
Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
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