Our Opportunity:
Chewy is seeking a skilled and strategic Sr Employee Engagement Manager to join our world-class Customer Service (CS) organization! We recognize the impact of employee engagement on organizational success and are committed to enhancing our workplace culture. In this pivotal role, you will lead efforts to gather, analyze, and synthesize employee feedback and insights. You will have ownership of our Voice of the Team Member initiatives, ensuring that employee perspectives are integrated into all aspects of our operations. Your goal will be to provide actionable recommendations that elevate employee engagement and satisfaction across our organization. Reporting to the Associate Director of Employee Engagement for Customer Service, you will collaborate with CS Leadership, CS HR, and Chewy-wide business leaders to shape our organizational culture and enhance overall employee satisfaction.
As a Sr Employee Engagement Manager, you will play a pivotal role in applying Voice of the Employee (VoE) data throughout the employee lifecycle to develop innovative solutions that enhance engagement and satisfaction. There is an opportunity to use a combination of analytical skills, employee feedback channels such as empathy mapping, focus groups, and survey insights, as well as provide consulting services for our leaders.
If you want to thrive in a dynamic environment, where your recommendations and decisions work to improve employee experience and the success of CS engagement strategies, we look forward to hearing from you!
What you’ll do:
- Evaluate survey needs across the Team Member lifecycle and in support of CS wide OP project and programming
- Own end-to-end creation, build, strategy, and execution of CS surveys as needed, including engagement insights, leadership indexing, workflow processes, and organizational change insights surveys, as well as optimization opportunities in collaboration with Fulfillment Center and Corporate survey administrators
- Leverage VoE insights from key points in the Team Member journey, to improve engagement and fulfillment
- Conduct in-depth analysis to identify key drivers of employee engagement
- Collaborate with cross-functional teams and senior leadership to interpret data in the context of organizational goals
- Develop program and client level recommendations based on feedback channels.
- Organize and facilitate targeted focus groups
- Design and deploy lifecycle surveys to collect targeted feedback and translate empathetic insights into actionable recommendations
- Provide expert guidance on engagement strategies and collaborate with HR Business Partners and clients to co-create tailored solutions
- Stay updated on industry standard methodologies and implement continuous improvement initiatives to better serve Chewy’s Team Members and improve overall business outcomes
What you’ll bring:
- Bachelor’s degree or relevant industry experience
- 3+ years of proven experience in employee engagement, survey management, and data analysis
- Experience working with multiple engagement platforms and frameworks (e.g. Glint, Gartner, Gallup, etc.)
- Strong skills in empathy mapping and understanding human behavior
- Experience in conducting focus groups and designing surveys
- Exceptional consulting and solutioning skills
- Outstanding communication and the ability to work in partnership with teams across the enterprise
- Familiarity with HR technology and survey tools
Compensation & Benefits:
Our salary range for a Senior Employee Engagement Manager position is $110,500.00 - $176,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) while salaried-exempt team members have unlimited PTO, subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
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What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
