Senior Clinical Manager, SpringWorks

Senior Clinical Manager- SpringWorks

The Senior Clinical Manager, SpringWorks will lead and inspire a high-performing team of clinicians, empowering them to deliver exceptional workplace mental health services that make a meaningful impact on employees and organizations. They will report to the Senior Clinical Director of SpringWorks.

What you’ll be doing:

• Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong SpringWorks customer dedicated program health.
• Develop strong relationships with customer success partners and other internal stakeholders. 
• Demonstrate strong data fluency and use insights to drive strategic impact and results.
• Serve as a clinical SME, collaborating with leadership and implementation teams to customize and optimize customer programs and processes. 
• Lead and manage large scale clinical programs
• Monitor quality of service delivery for dedicated clinical services
• Address escalations and concerns in partnership with leadership and stakeholders.
• Identify and facilitate clinician training to support high quality service delivery.
• Oversee SOP development, review, and approval.
• Communicate strategic updates to leadership and contributors as needed.
• Foster a connected community of clinical managers and front line clinicians and encourage best practice sharing.
• Contribute to clinical policies, productivity benchmarks, and operational models.
• Identify and support process improvement initiatives.
• Other duties as assigned

What success looks like in this role:

• The customers you serve are delighted by their SpringWorks program offerings, as evidenced by customer satisfaction scores meeting targets and customer programs being in good health. 
• The teams under your leadership are meeting quality score targets. 
• The employees under your leadership feel supported and engaged as evidenced by employee engagement surveys.

What we expect from you: 

• 5+ years experience in EAP
• 3+ years leadership experience 
• Proven track record of building and delivering strategic programs, and evolving those programs over time with minimal direction
• Excitement about working in a rapidly changing organization
• High sense of urgency and results focus combined with a service orientation
• Quick and effective communication across async channels (Slack, email, etc.) and in-person interactions.
• Naturally relentless in breaking barriers to get things done with speed and quality
• Outstanding ability to read the tone and sentiment of our culture and adapt accordingly 
• Ability to speak and write in a way that is concise, commanding, and inspiring 
• Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy 
• Active independent license (ex. LCSW, LMFT, PsyD, LCPC, etc)
• Willingness to travel up to 5%

The target pay range for this position is $110,000-$142,500 annually. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.